THE NEW CLIENT UPDATE DID THIS????

[Nacster_1969]

HI I JUST DID A CLIENT UPDATE AND THIS IS HOW MY CAMERA LOOKED BEFORE AND AFTER UPDATE.....


BEFORE............




AFTER.............




ANYONE WANT TO EXPLAIN??? THANKS

THATS A 4K CAMERA BTW LOL. MY OTHER CAMERA IS NOW PIXELATED WITH THIS 8.5 UPDATE....I CANT EVEN GO BACK TO 8.4 BECAUSE ITS GONE :(...I HAD TO USE 7.2 WHICH IS ALOT OLDER BUT LES SECURE....MY PICTURES ARE WERE OKAY WITH 8.4


HELP PLEASE

[trelower2_471448109822110]

Hi, I have the exact same issue where ALL 6 CAMERAS are now pixilated and every time I restart the app it needs to update again before it will even open anything. How do I go back to the old software please?
30 min later and I have restarted my PC to try resolve the issue and now I have NO CONNECTION AT ALL to my system and am unable to view anything. I found 8.8.5 on my drive so uninstalled the new update and tried the old version and still no connection to my system.
I have a second PC and the software on that one is 8.7 and that still works so thank you reolink for serving me un working software that has borked my whole system!!

[Nacster_1969]

@trelower2_471448109822110

I do not know as i can only find a really old one but its not secure and doesnt work properly. My security is a risk and no reply...and it is definately this software update :(... sorry i cant help

[joseph_1979]

@trelower2_471448109822110 On the PC where you have re-installed the 8.8.5 try to delete the cameras and add them using the UID.

[trelower2_471448109822110]

@joseph_1979 I would if ANY cameras or devices were showing! Since deleting and re-installing either 8.8.5 OR 8.10 nothing is showing up in the app at all. Only thing that is there is a "no device found". I know they are there as can see them on my homeplug network and they are also showing on my wifes PC.

Whatever you did has totally broken the system. 100% this update has broken something. Maybe the software upgrade should have been checked before releasing or are you an division of Microsoft who also put out broken updates lol

[joseph_1979]

@trelower2_471448109822110 I didn't do anything as I am a customer like you. I am trying to help you recover the communication with your cameras.

[trelower2_471448109822110]

@joseph_1979 There are no cameras there to delete. zip. NOTHING.

[trelower2_471448109822110]

@joseph_1979 I am sorry if I come across as having a go at you like you were the one that did this. Just hoping that maybe someone from Reolink will see this and get of their ass and do something about it. I am not the only one with this issue caused by them. I shouldnt have to become a computer guru to fix their issue with borked software.

[Nacster_1969]

@trelower2_471448109822110 I didn't do anything as I am a customer like you. I am trying to help you recover the communication with your cameras.

Its not you we are angry at .....and we are gratefull....but....we are not hopeing for a response from reolink.....we demand one...they make this product....they wrote the software....they should be here taking these complaints...not you...whats the point fo a forum where reolink doesnt address problems quickly but only hours ago they are quick to announce new products/ideas for sale but dont read it seems

[Ricky Willis_264086489047292]

Need to download Direct X repair. It will sort the issue!

https://drive.google.com/file/d/1ox4vBAf5qFKjCFQzlcMiEhi4u5wpOCrM/view?usp=share_link