my cloud account lost my argus pt

[mikegray_495486781677795]

my cloud account lost my argus pt

[user_662702196125809_662702196125809]

@mikegray_495486781677795 You don't know but this same things also happening with me. I want to know more about that. Dinar Guru

[joseph_1979]

@mikegray_495486781677795 Can you check whether the device is still bound to the cloud? https://support.reolink.com/hc/en-us/articles/360008584054-How-to-Bind-Reolink-Cameras-to-the-Existing-Cloud-Account

[user_700225866051816_700225866051816]

If you've lost your Argus PT camera from your cloud account, here are some steps you can take to troubleshoot and try to locate it:

1. Check Network Connection: Ensure that your camera is connected to a stable network connection. If the camera loses connection, it may not be able to sync with your cloud account.
2. Verify Cloud Account Credentials: Double-check your cloud account credentials to make sure you are using the correct username and password. Ensure that you are logging into the correct cloud account associated with your Argus PT camera.
3. Restart Camera and Sync: Power cycle your Argus PT camera by turning it off and on again. Then, attempt to sync the camera with your cloud account following the manufacturer's instructions. This process may involve scanning a QR code or entering a verification code.
4. Reinstall App or Firmware Update: If you are using a mobile app to access your cloud account and control the camera, try reinstalling the app or updating it to the latest version. Sometimes, software glitches or outdated apps can cause issues with device connectivity.
5. Contact Customer Support: If the above steps do not resolve the issue, it is recommended to reach out to the customer support of the camera manufacturer. Provide them with details about the problem you are facing and any troubleshooting steps you have already taken. They may be able to assist you further in locating and reconnecting your Argus PT camera to your cloud account.

It's worth noting that the specific steps to locate and reconnect your camera may vary depending on the cloud service provider or the camera's manufacturer. Referring to the user manual or online support resources specific to your camera model and cloud service can provide additional guidance.
Remember to ensure the security of your cloud account and connected devices by using strong, unique passwords and enabling any available security features, such as two-factor authentication.

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