Reolink Client Failed to Add Camera Windows 11

[Komo]

I am a new user. Loaded Client 8.11 to my Windows 11 laptop but get failed to connect when trying to add my camera. I have set up the camera and can access via my iPhone. I turned off firewall and antivirus still fails to add camera. Borrowed a friends laptop running Windows 10 and downloaded 8.11 and was able to add camera to the client there.

So I know it is NOT
the camera
the network
the firewall or antivirus

Any suggestions??

[Reolink Lorenz]

@komo Hello Komo, you may try to add the cameras to the Client via UID. If this still won't work, you may submit a request with the link below and our team will get back to you asap.
https://support.reolink.com/hc/en-us/requests/new/