RLN8-410 - frequent video loss after firmware update

[mirek_535374729212152]

I've updated the firmware of RLN8-410 to v3.3.0.226_23031609.

Now I'm getting video loss events around 3 times every hour on all cameras

I have 4 PoE cameras and one connected over WiFi.

What might be the issue and how can I fix this?

[joseph_1979]

@mirek_535374729212152 I don't have this NVR in my setup. I suggest you to take it up with Reolink support on https://support.reolink.com/requests/

I guess you connected the POE cameras directly to the POE port of the NVR. In case of the WIFI camera, can you ping it to see if there is any loss of communication? Since previously you were working and the only change is the fw then it is definitely a fw issue.

[mirek_535374729212152]

@joseph_1979
Thanks for replying!

There are no issues with WiFi cam, only the PoE ones

I'm in contact with support, thanks!