NVR Fails to Capture Wireless Mouse Movement (bug)

[schonuf]

TL;DR:
Reolink’s wireless mouse on the RLN16-410 NVR does not work because the NVR does not properly capture or render the cursor movements in real time to the operator (see attached videos). I'm not sure if anyone else has experienced the same wireless mouse issues...

I purchased Reolink’s wireless mouse for the RLN16-410 NVR, but the wireless mouse never worked with my NVR. Reolink quickly sent me a replacement wireless mouse. Unfortunately, the replacement mouse did not resolve the issue either. I then decided to cut my losses, and just use the included wired mouse.
Fast-forward some time, we recently installed a "KVM over IP" device in order to remotely manipulate some of the NVR’s features which can only be accessed when physically in-front of the NVR. The KVM enables us to interact directly with the NVR’s mouse and monitor input remotely, as if we were standing directly in-front of the NVR.
After setting up the KVM, the HDMI input worked perfectly, but the mouse would not respond. After further testing, The NVR would sporadically receive mouse clicks, but in unintended locations. I then realized that the “real cursor” was not being updated as I moved the “virtual” mouse cursor. This exact same behavior was exhibited when using Reolink’s wireless mouse with the NVR (and the KVM disconnected). The wireless mouse fails to display cursor movements to the operator, and certain keys are pressed when located on incorrect parts of the screen.


Another odd behavior was when I moved the mouse cursor (either the wireless mouse, or the KVM’s virtual mouse), the “real” cursor would not move. When I subsequently tap the actual physical wired-mouse, the “real” cursor would quickly “jump”, and catch up with virtual mouse cursor movement. This behavior can be seen in the second video I’ve uploaded.

[joseph_1979]

@schonuf Which KVM switch are you using? Note that most wireless mice and keyboards do not support working with KVM switches. Please check for compatibility with the KVM supplier.

[user_634473089658988_634473089658988]

@schonuf Which KVM switch are you using? Note that most wireless mice and keyboards do not support working with KVM switches. Please check for compatibility with the KVM supplier. mcdvoice

Thanks for sharing such an amazing post.

[marcusnguyeny75258_649901616653409]

There could be several reasons why your NVR is failing to capture wireless mouse movement. Here are a few troubleshooting steps that you can try:Target Card Balance Now
Check if your wireless mouse is properly connected to your computer. Make sure that the USB receiver is securely plugged into a USB port.
Test the mouse on a different computer or laptop to see if it is functioning correctly. This will help to rule out any issues with the mouse itself.
Check if your NVR software is up to date. If it is not, update it to the latest version and try again.
Check if the mouse cursor is visible on the computer screen. If it is not, the issue may be with the computer itself and not the NVR.

[user_734960280756362_734960280756362]

Thanks for the information.

[user_756817415684246_756817415684246]

Reolink’s wireless mouse on the RLN16-410 NVR does not work because the NVR does not properly capture or render the cursor movements in real time to the operator (see attached videos). I'm not sure if anyone else has experienced the same wireless mouse issues...

I purchased Reolink’s wireless mouse for the RLN16-410 NVR, but the wireless mouse never worked with my NVR. Reolink quickly sent me a replacement wireless mouse. Unfortunately, the replacement mouse did not resolve the issue either. I then decided to cut my losses, and just use the included wired mouse.

Fast-forward some time, we recently installed a "KVM over IP" device in order to remotely manipulate some of the NVR’s features which can only be accessed when physically in-front of the NVR. The KVM enables us to interact directly with the NVR’s mouse and monitor input remotely, as if we were standing directly in-front of the NVR.

After setting up the KVM, the HDMI input worked perfectly, but the mouse would not respond. After further testing, The NVR would sporadically receive mouse clicks, but in unintended locations. I then realized that the “real cursor” was not being updated as I moved the “virtual” mouse cursor. This exact same behavior was exhibited when using Reolink’s wireless mouse with the NVR (and the KVM disconnected). The wireless mouse fails to display cursor movements to the operator, and certain keys are pressed when located on incorrect parts of the screen.