RLC-842A camera will not connect

[Mark_628588886466591]

Replaced RLC-842A camera and now it won't connect. Old camera worked fine except messed up image. Replaced with new camera and it will not connect. Nothing else was touched on the network. Connection fails on Windows client and Android phone app.

[joseph_1979]

@mark_628588886466591 Reset camera and start again. You need to setup the WIFI again. Ensure there is a 5G Hz strong signal at the canera location.

[Mark_628588886466591]

@joseph_1979 The camera is not WiFi. It is PoE.

[joseph_1979]

@mark_628588886466591 Yes you are right. I misplaced it with the 542WA. So this is a new cam. Do you see any blue/red led lit on the front?

[user_738848562258079_738848562258079]

I'm sorry to hear that you're experiencing difficulties with the new RLC-842A EZDriveMA camera. It's possible that there might be an issue with the camera itself or with the network settings. To troubleshoot the problem, I would recommend the following steps: 1. Double-check the network settings on the camera to ensure it is properly configured and connected to the network. 2. Restart your router and modem to refresh the network connection. 3. Try connecting the camera to a different network, if possible, to see if the issue persists. 4. Update the firmware of the camera to the latest version, as it might address any compatibility issues. 5. If the problem still persists, contact the manufacturer's support team for further assistance, as they will have more specific troubleshooting steps and can help determine if the camera needs to be replaced again. I hope this helps resolve the issue with your new camera.

[Mark_628588886466591]

The camera started working on its own after about three hours. The Windows client app has a setting to add cameras automatically. It seems to work but it apparently takes hours to add the camera. There is nothing to this effect in any of the support articles. I guess I can consider this issue resolved.