Cant load Feed when not on home wifi or mobile data

[james.jenner_683177101791235]

As the main user I can log into the live feed when im on the Home network, on another Wifi network (at work) or on my mobile data.

However the 2nd user I have setup as an admin account, they can not view the live feed when on another Wifi network (at work wifi) or on mobile data.

Is there something I need to change somewhere on the app or my Router to enable this as my wife is wanting me to get the Ring doorbell back even though she knows the footage isnt as clear or as good. There is also a significant dalay for her, but not for me. We are both set as admins.

Hope you can help.

We are both using Samsung S23s if this helps.
Our Home internet is via Netgear Orbi and internet speeds are approx 80mbps download/ 20mbps upload.

[joseph_1979]

@james-jenner_683177101791235 20Mbps as upload is a bit low. Note that a 5MP camera requires a bandwidth of around 12Mbps. Remember 80/20 is what the ISP states but in reality you may have lower speed in both directions. If your wife uses your admin account, would she be able to communicate with the camera? Try to communicate with the camera simultaneously using the mobile data. the From camera perspective there is no issue.

[james.jenner_683177101791235]

@joseph_1979
Thanks for your help - Using Speedtest at home we are recieving 19.79Mbps so pretty close. We have FTTP via an ONT so pretty good.
I can upgrade to 30Mbps or 72Mbps.

As for Admin accounts,
Under Usermanagement I have the Admin Account (Main)
I setup a 2nd Admin account which I have given to my partner. Could this be the conflict? We can both view live feeds whilst at home.
Should I delete the 2nd Admin and just give the 'User Account'
Or Should I give my partner the same Admin Account username/password as me for the camera.
(We both have our own Reolink Nickname & logins if this helps)

Note: This is for the Reolink Wifi Doorbell -
However I am looking to grow the system with a ReoLink NVR - CX410 (when they are released) and a coupe of Wifi Cameras where i cant run POE,

[joseph_1979]

@james-jenner_683177101791235 From the camera's perspective it is the upload speed which is of interest. That is, the transfer of the video to the client. Having the same Admin user account should not be an issue. However, can you share the same Admin account with your partner, just for a test? Ensure that both of you try to connect to the camera using mobile data and at the same time (you can do it yourself by connecting the PC to your smartphone hotspot with the smartphone being set to use mobile data. Then use the Android client on your smartphone and the Windows client on your PC to watch a live view. If you opt to create a user account then the user can ONLY watch live view and playback and can't change any setting. In case of the doorbell, she/he can't even use the talk option. Therefore to use the talk feature she/he has to be an admin.

[james.jenner_683177101791235]

@joseph_1979 Thanks Joseph. That is a great help.
I will try tonight with the same Admin user account - (If this can work)
I will try then with mobile network and again with hotspot to see if this will work.
What sort of upload speeds should be required, I can change the view settings to the lower quality. As long as the footage is recorded in high quality
viewing on a mobile feed in lower quality is ok for the purpose if it will make things quicker

[joseph_1979]

@james-jenner_683177101791235 You can use the FLUENT first but try even the CLEAR mode. Note that you can adjust the resolution, fps and bitrate for each stream. In my case I select the max values. But in your case try to have the lowest to see if the issue is the upload bandwidth with the ISP. I have 1G/500M and can probe all the traffic at the IP core side :). And if this fails I have the 4G modem with speed 150M/50M bt if there is power failure then I am screwed :).

[james.jenner_683177101791235]

I am still having issues with my partners Samsung S23.
If she is on another Wifi or mobile network she can not view live feed or stored videos.

I have really been trying to get her on board with Reolink as it works on my mobile but she wants Ring back as it worked on her phone.

I am struggling to find the issue or fault. Which is really hindering me expanding the security cameras. If i cant resolve it on her phone then its goodbye.
Not a fault of Reolink but she has had enough. Reolink is far superior quality, but if she cant view the feeds then there is no point.
I have tried a new admin user, I have deleted the cameras and reinstalled them.

It works fine on my mobile and i have a Samsung S20. We are both on the same network, and we both have 4 an 5G.

[joseph_1979]

@james-jenner_683177101791235 I never heard anyone having issues to run Reolink client on S23. There is a new Android client v4.40.0.4. Try to upgrade her client and check again.

You may also reach Reolink support on https://support.reolink.com/requests/