RLC-420 has no UID

Hello,

Is it possible that a RLC-420 has no UID ?
If Yes, how to Get one ?
I tried to factory reset the Cam, to update Firmware to latest yesterday, but whithout success...

As shown in the attached picture, the "ASCENCEUR" has no UID, then We cannot monitor it via the Android App.

Thank you for your help.

20170830_190745_2.jpg

Bob

Hello, please directly contact our support regarding this issue. They would love to help you with this~~

Hello Bob,

Thank you. I will contact the support.

Hello,

Support sent me a configuration file for the cam. I have to import it to the cam.

Problem is resolved