No detection, no notification

[Marian Siczek_715086104985814]

About 30% movement in my RLN8-410 is not detected, not recorded, no alarm notification sent which makes me not so happy customer.
What could be the reason for that - deficiency of Reolink software?

[joseph_1979]

@marian-siczek_715086104985814 Did you check that you have the newest fw on both the cameras and the NVR? You may to submit your complain to https://support.reolink.com/requests/

[Marian Siczek_715086104985814]

@joseph_1979
Thanks for reply. What FW stand for beside of "f*ckwit"? Did you mean sotware running equipment? If yes I checked settings NVR it's got the latest, about cameras I am confused; do I need to check and download it separately? If yes how doI do this?
Regards

[user_630857372389481_630857372389481]

@joseph_1979 Geometry Dash
Thanks for reply. What FW stand for beside of "f*ckwit"? Did you mean sotware running equipment? If yes I checked settings NVR it's got the latest, about cameras I am confused; do I need to check and download it separately? If yes how doI do this?
Regards

Same problem, I also disconnected them all, rebooted but the problem is still there. Does anyone know what the problem could be?

[md]

@marian-siczek_715086104985814 It can be frustrating trying to learn and adjust the settings. A lot depends what cameras you have, the settings. Reolink cams can detect further during day sunlight, only about 30 feet at night due to lack of light and just using their IR. My Reolink POE cameras can detect up to about 90 feet during the day and are reliable doing it. I and others record 24/7 with some cameras be sure all movement is recorded. Are your detection settings high? Use the search line on Reolink support page, You can type in questions, how to update firmware on the NVR, how to update firmware on the cameras, how to use and adjust motion detection, etc. NVR firmware can be downloaded to your computer from Reolink download page, then put on a flash drive, then insert the drive into USB port of the NVR. Camera firmware can downloaded to your computer and installed using the Reolink client app. The auto update button usually does not work well.

There are YouTube videos you can watch. Reolink has a Youtube channel. I like LifeHackster channel to learn about Reolink cams.

https://support.reolink.com/hc/en-us/

https://reolink.com/download-center/

[Marian Siczek_715086104985814]

@md Thanks

[user_800728421712109_800728421712109]

Even when I disconnected and restarted each one, the problem still exists. Does anyone have any idea what could be the problem? 

[joseph_1979]

@user_800728421712109_800728421712109 Which cameras? Does this happen occasionally? Did you check from the Reolink Download Center that you have the newest firmware? And the client?