Horray! Lots of people waiting/wanting this.

My 823A now returns to guard point. Thanks much for fixing this. The cam can follow people walking by on my sidewalk. It does a good job following them. But when I walk toward the cam and go underneath it at a normal walking pace the cam cannot follow me. It responds too slowly. I must walk very slow for the cam to follow me when I walk close and underneath it. A burglar obviously would not walk so slow. Also, it cannot follow cars driving by faster than about 15mph. Cars just drive by and go out of field of view. I don't expect the 823A to follow fast cars, they are not a security concern for me once they've gone way past my house. At night with vehicle auto tracking on it sometimes sees a parked car and detects it as moving but it's not. It records a false alert. The parked car may be reflecting the IR light and the cam thinks it's moving? Some weeks ago I sent Reolink support videos of all this. It's a great cam for the price even with it's limitations and I'm sure Reolink will improve the firmware. Those who want a PTZ should buy it. I saw on the news China is having a surge in Covid cases. Stay safe Reolink staff.

The Hook Up is a YouTube channel that reviews security cameras and other products. He recently compared the 510A to other cameras in same price range. He recommends the 510A over the others. Congrats Reolink!


https://www.youtube.com/watch?v=WnZg990Viz8

I made my own wood corner bracket, screwed to the soffit. I didn't want to drill into the brick. I bought the straight down tube bracket for the 823A later when they were briefly in stock but haven't installed it.

Whatever features it has, some will likely complain. Does it have X-ray vision like Superman? Can it read license plates from six blocks away? Can it zoom in and count the fleas on a dog walking by? Can it examine fingerprints when someone rings the bell? Will it work with every brand app on the planet? Will it lock/unlock every door in the house? LOL.

@user_642029783269413_642029783269413 I don't know when/if Reolink will sell their own bracket. I have a brick house, didn't want to drill into it. I made a L shaped wood bracket to screw into the soffit, installed my 823A to it on the corner of my garage. Others have bought metal corner brackets on Amazon. The holes don't line up but it's not hard to drill holes to fit the 823A. The brand I know of on Amazon is Donolomo medium size corner wall mount for about $26, but you can search for other brackets there. I think the 823A 16x would need a larger bracket. On Reddit Reolink Official Forum a user posted pics of his 823A installed using Donolomo bracket, drilled aligned holes. His pic...

@nivek-retsel_503740308148405 Reolinkers have been asking for a doorbell camera for years. Finally one is coming. Months ago numerous Reolinkers posted want lists for doorbell camera features, including head to toe field of view. Reolink does listen and respond to feedback. It will be disappointing if Reolink doorbell does not have head to toe view. Maybe to keep price point down they settled for less view. I'm a big Reolink fan, own 12 Reolink cameras. I want to be able to see packages with a doorbell cam.

This will be a great addition to Reolink products. It would be good to also have a white version because most ceilings are white and they would not be as noticable looking like a smoke detector.

I'd like Reolink to make a small indoor cam that can be hidden, not for nefarious reasons but keep a burglar from seeing it.

@reolink-fiona Yes, please announce in the future you are going to do maintenance. A lot of users could not figure out what went wrong. Telling us beforehand will help a lot.

@vigy_591093180735512 You may know this but in the phone app with all the cams showing, pull down on the screen, on top you'll see little icon symbols and a + sign. You can create scenes, name them, to turn multiple cams on/off. I have my front cams and backyard cams set in scenes. I can turn them all on/off just by touching the little houses.

https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App

@stevenpdaniels53_507944075575461 I'm not sure I understand. Reolink cams work with your home wifi and also will work through your cell phone company but that's not for storing videos in the cloud. Reolink has a cloud storage plan but only for a few cams models and it depends what country you live in. Check their cloud plan site. Reolink cams can send recordings using the FTP function if you set up renting server space with a company. Use your browser search to find companies that rent digital storage space. You can also set up an email account to send recordings for free. There's info how to do this on Reolink support site. A lot of Reolink users do not use cloud plans, we prefer to record in our homes to cards in cams, NVR or Home Hub.

@wellington_701696338968769 I assume you mean E1 Outdoor Pro. The E1 Pro is only an indoor cam. It doesn't have vehicle detection. Person, vehicle, pet detection is in each cam's alarm settings of the client and phone apps. Click the cam gear icon, click alarm, see sensitivity and smart detection. Lower the vehicle detection. In the notification schedule you could turn off "vehicle" and also turn off "any motion" to reduce false alerts. At night car lights can make it more difficult to dial in the settings. You can also try making a non detection zone, try object size and alarm delay to help. If your cams do not have vehicle, person, pet detection then they could be several years old before Reolink added those features. You could check their download site, compare your hardware number to any firmware update that might be available.

I have a Duo 2 facing the street to record. I want to record just in case something happens like last year some kids tried to break into my neighbors car. But I have notifications turned off. There's no need to be notified every time cars drive by. I have other cams pointing at my driveway, sidewalk, front door for notifications.

@joseph_1979 Thanks for requesting the same and for all you do to help users. Reolink would be a better company and would increase sales if they implemented your suggestions!!

Dear Reolink, I am requesting Reolink create a news page here and on Reolink Reddit. This would be used to update information for customers. Please include ALL of the above:

1. New camera/NVR release info, dates of release or delays in release.
2. New firmware updates, please also report known glitches/bugs in firmware and expected fix dates.
3. Report cameras and products no longer sold/supported, including products that are announced then withdrawn like the smart plug. I and others were very disappointed when Reolink announced the smart plug but then went silent when they decided not to release it.
4. When there are known issues with cameras, report it, like the bad audio on some CX410 models.

Reolink is a good brand. I recommend them. But their communication with customers is not very good, it needs improvement.

@stuart_185312528715954 I used to keep a document of how many security cam companies there are, the year the company started, headquarters location, etc. I stopped when I reached 40, ugh. I don't know how you define "serious" but Reolink has a lot of cam models, NVR, Home Hub, they have more camera options than a lot of consumer cam brands. Everybody wishes a camera had every feature we want, subscription free. Reolink is great for home owners and small businesses, their market is not big business, high security like banks, casinos, military bases etc. Techy users that use Home Assistant, Blue Iris, Synology etc will find Reolink apps lacking. But as you said most home owners aren't that techy and don't want to be. There's a YouTube channel The Hook Up that has compared Reolink cams to other brands, how they work with Blue Iris, etc. For the money Reolink cams are good in his opinion and my opinion too. It takes a while but Reolink does implement new features. I've been using Reolink for over four years, before they released AI firmware. I don't know if they'll add patrol mode to trackmix but I don't use that feature anyway on my 823A x5, prefer auto tracking mode. In my opinion it's much better to have two cams covering an area rather than one PT/PTZ. While looking one way a bad thing could happen where a PT/PTZ is not looking, the incident will be completely missed.

@farmeunit_845196579786910 You can record to PC using the Reolink client. Find it clicking the upper right gear icon. But I don't think many do that. It requires a massive hard drive and fast processor to have reliability. Your hard drive will fill up faster than you think. Give it a try if you want. The Reolink client is best used for live view, changing settings, update firmware, not 24/7 recording in my opinion. If you only have a few cams recording motion only events it might be okay, more and you may have issues. It's better to record to a Reolinnk NVR or something like Synology. See below links:

https://support.reolink.com/hc/en-us/articles/360003593554-How-to-Record-to-PC-New-Client/

https://support.reolink.com/hc/en-us/articles/360006073894-How-Long-Can-Reolink-NVR-Record-for/

@user_650239966015490_650239966015490 You could try to clean the jack with a tooth brush and rubbing alcohol. It's important to protect the camera cable ends from moisture, it's written in the install guide. Reolink provides a cover for the ethernet connection but not other camera cable ends though some new models have end caps. Some use a junction box, waterproof tape, put the cable ends inside the wall or up in soffit.

I don't know if Reolink sells the cam cable separately but you'd need to take the cam apart and disconnect it from the circuit board. Maybe you could ask others if they have a spare one they'd send you. For the ethernet RJ45, you could buy a RJ45 crimper tool, carefully look at the sequence of the wires and write it down. Cut off the jack and add a new one. Contact Reolink support and ask.

@pa-woodchuck_802982477914301 Battery cams are better than no cams at all, but wired low voltage wifi cams are better. They both need a good wifi signal outside to be reliable. The distance they can operate depends on your wifi system. Reolink cams can record to SD card inside without an NVR but having an NVR is better. POE wired cams are the best if you can install the cables. If you buy cameras and NVR in a bundle together they are cheaper. But you only get one model cam. It's better to buy an NVR and the cams separately so you can buy different model cams to fit specific field of view you are looking for, maybe a PTZ cam or Reolink's new low light cam CX410 or wide angle view like the Duo series with 180 degrees view, do you want cams with spotlights for color night vision or just IR black/white at night, etc. 8MP and 12MP have the best resolution. Home consumer security cams can ID faces depending on the distance, the cam model, if it's day or night. At night cams cannot ID faces nearly as well due to lack of light.

Reolink makes several NVR models, you can read their specs, how many cams they support, how much HDD storage they have. Reolink has an 8 channel NVR if you don't plan on using more than 8 cams. Reolink's newest model is the 36, supports 36 cams, lots of HDD storage, but it does not have built in POE or HDD, you have to buy your own POE switch and HDD drives.

You could read the first post on Reolink Reddit, lots of info about Reolink cams including cam specs charts, see below link. You could also watch YouTube channel LifeHackster who reviews Reolink cams, you'll get an idea how they perform, how to install and use the app. Take your time, do some research before you buy so you know better what you are getting.
https://www.reddit.com/r/reolinkcam/comments/133vod7/welcome_to_the_official_reolink_subreddit_please/?rdt=43409

@rohan_748713748697288 How old is your NVR? Older NVRs were limited to maybe one or two brands of wireless mice. I don't think new models have a problem with most any brand wireless mouse. Have you checked to see if your NVR has a newer firmware update, might help. Contact Reolink support and ask. The normal range for a mouse to connect to it's USB is about 30 feet, beyond that I don't know.

@user_588567793635436_588567793635436 Settings can vary a little between the phone app, computer client app and NVR. All Reolink cams can post-motion record but not pre-motion. I have a pre-motion record setting on my newer Argus 3 Pro in the client but it's not there on my older Reolink battery cams. Battery cams are inferior to wired cams. Battery cams use PIR motion detection, wired cams use pixel based detection. PIR has limited range of about 30 feet. PIR detects better with movement across the view rather than motion coming straight to the cam. Battery cams stay in low power mode to save battery life. It can take a little bit for it to detect motion and trigger to start recording. If a runner is only briefly in the cam's view or at the limit of detection range, it's understandable the battery cam will miss it. I assume you've experimented with the sensitivity, set to maximum.

Pre-motion recording works well on my wired cams. For the pre-motion setting in the client for battery cams, there's a page on Reolink support that says it's only for recording during live view. It's not for detection recording. Recording live view would have a limit, the firmware would time out I assume after a few minutes so save battery life. I don't know if it works recording live view, haven't tried it. I suppose it's a new feature for new battery cams. See the note at bottom of link:

https://support.reolink.com/hc/en-us/articles/900000784786-Introduction-to-Pre-Motion-Record/