Horray! Lots of people waiting/wanting this.

Whatever features it has, some will likely complain. Does it have X-ray vision like Superman? Can it read license plates from six blocks away? Can it zoom in and count the fleas on a dog walking by? Can it examine fingerprints when someone rings the bell? Will it work with every brand app on the planet? Will it lock/unlock every door in the house? LOL.

The Hook Up is a YouTube channel that reviews security cameras and other products. He recently compared the 510A to other cameras in same price range. He recommends the 510A over the others. Congrats Reolink!


https://www.youtube.com/watch?v=WnZg990Viz8

I made my own wood corner bracket, screwed to the soffit. I didn't want to drill into the brick. I bought the straight down tube bracket for the 823A later when they were briefly in stock but haven't installed it.

My 823A now returns to guard point. Thanks much for fixing this. The cam can follow people walking by on my sidewalk. It does a good job following them. But when I walk toward the cam and go underneath it at a normal walking pace the cam cannot follow me. It responds too slowly. I must walk very slow for the cam to follow me when I walk close and underneath it. A burglar obviously would not walk so slow. Also, it cannot follow cars driving by faster than about 15mph. Cars just drive by and go out of field of view. I don't expect the 823A to follow fast cars, they are not a security concern for me once they've gone way past my house. At night with vehicle auto tracking on it sometimes sees a parked car and detects it as moving but it's not. It records a false alert. The parked car may be reflecting the IR light and the cam thinks it's moving? Some weeks ago I sent Reolink support videos of all this. It's a great cam for the price even with it's limitations and I'm sure Reolink will improve the firmware. Those who want a PTZ should buy it. I saw on the news China is having a surge in Covid cases. Stay safe Reolink staff.

@user_642029783269413_642029783269413 I don't know when/if Reolink will sell their own bracket. I have a brick house, didn't want to drill into it. I made a L shaped wood bracket to screw into the soffit, installed my 823A to it on the corner of my garage. Others have bought metal corner brackets on Amazon. The holes don't line up but it's not hard to drill holes to fit the 823A. The brand I know of on Amazon is Donolomo medium size corner wall mount for about $26, but you can search for other brackets there. I think the 823A 16x would need a larger bracket. On Reddit Reolink Official Forum a user posted pics of his 823A installed using Donolomo bracket, drilled aligned holes. His pic...

@nivek-retsel_503740308148405 Reolinkers have been asking for a doorbell camera for years. Finally one is coming. Months ago numerous Reolinkers posted want lists for doorbell camera features, including head to toe field of view. Reolink does listen and respond to feedback. It will be disappointing if Reolink doorbell does not have head to toe view. Maybe to keep price point down they settled for less view. I'm a big Reolink fan, own 12 Reolink cameras. I want to be able to see packages with a doorbell cam.

This will be a great addition to Reolink products. It would be good to also have a white version because most ceilings are white and they would not be as noticable looking like a smoke detector.

I'd like Reolink to make a small indoor cam that can be hidden, not for nefarious reasons but keep a burglar from seeing it.

@reolink-fiona Yes, please announce in the future you are going to do maintenance. A lot of users could not figure out what went wrong. Telling us beforehand will help a lot.

@vigy_591093180735512 You may know this but in the phone app with all the cams showing, pull down on the screen, on top you'll see little icon symbols and a + sign. You can create scenes, name them, to turn multiple cams on/off. I have my front cams and backyard cams set in scenes. I can turn them all on/off just by touching the little houses.

https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App

Once in a while a cam will get condensation inside. It most often happens with temperature changes shortly after install. Users report after mounting the cam, in a couple days the condensation clears up, goes away. I've you've had the cam for a while the seal may have gone bad, the water will not go away. This does not happen very often. Contact Reolink support. If you bought the cam from them it has two yrs. warranty.

@mamymam2013_465350299701478 Others are having issues as well. For some it's with older phones and older computers still running Windows 10 or third party programs. I have a new computer Windows 11 and newer phone. The new apps are not causing me problems. Hopefully Reolink will fix things soon. New firmware can have bugs, Reolink relies on and appreciates users who report specific problems but they need to know your operating system specific info to fix things. Contact Reolink support, let them know. Meantime nothing wrong staying with older versions that work and wait for bugs to be worked out of the new version.

@nacster_1969 I agree with you sometimes companies release cameras or firmware too early and there are problems. Reolink openly says their firmware can have issues and they actually rely on users for feedback, they appreciate the responses from beta versions so they can improve it. It can be frustrating though. Some users do not update firmware right away, they have auto updates turned off. They wait for others to experience the problems, wait for fixes then update.

For examples of other brands problems, when Arlo released their first Ultra 4K camera it was so bad they had to pull it off the shelves, recalled it. One of Blink XT2 camera versions was also bad, they stopped selling it until a better version was released. Numerous brands have reported data breaches or security vulnerabilities, Amcrest, Wyze, Eufy, etc. A few years ago Ring fired several employees for spying on users live views. Look at the Google play store comments of the various camera brands. They ALL have complaints of apps not working! All camera brands have to keep up with the numerous software updates for computers, phones.

As you know, there are frequent recalls of vehicles for defective parts. So while it's annoying to sometimes have problems with Reolink firmware, they do eventually fix it. They want customers to be happy. I get regular updates with Windows on my PC. When my old PC updated from Windows 10 to Windows 11 it crashed. I had to buy a new computer.

@nacster_1969 Starting a support ticket lets you send Reolink specific information privately about your devices, software programs, firmware etc. so they can analyze it and work on a fix. General complaining here may not fix your specific problems. Please contact Reolink Support with specific information. After they have worked with you privately you can post publicly here how it went.

@user_688345176162512_688345176162512 Go to Reolink Support, type in the search line "forgot, lost password" or similar. Write down your password, keep it somewhere.
https://support.reolink.com/hc/en-us/

@nacster_1969 Sorry you're having problems. There's a few users on Reolink Reddit forum that are having issues as well. I have a one year old laptop running Windows 11, a Samsung phone Galaxy 22+ and the new RLK36 NVR. I haven't had any problems with the updates. I like the newest client and Android phone updates. So far the client does not freeze during live view like the prior version. A stretch mode button was added. The Android update brought back leaving the control icons visible unless you tap them.

I wonder if those having problems are running on older devices or having issues with third party apps like Home Assistant, etc. I'm just guessing. Someone had problems with Java and the Reolink updates. Someone else said on Reddit in the updates some of the camera settings by default turned off. Check the server and network settings for each cam if you can, UID on, http on, etc.

If you have not done so, you could contact Reolink support, start a ticket, specifically say what devices and firmware versions you are using, hopefully they can fix it.

https://support.reolink.com/hc/en-us/requests/new/

@user_692173041451191_692173041451191 I lost a screw for card cover on my 811a. A while back I had bought a 500 pieces set of small mm screws on eBay for about $10. They are sold on Amazon also. The size that fits 811a is 2.5mm x 6mm. They are metric not fraction/inches. I don't know if it's the same for 823a but a metric screws set ranging from 2mm to 6mm would likely have one for 823a.

Only problem, I tipped over the screws plastic case on the kitchen table. Took me quite a while to sort the little screws and put them back in their correct size bins, I used tweezers, LOL.

@mytemp2_357429820989576 When you first got/installed the cams and app you were supposed to create your own password, write it down and/or remember it. Go to Reolink Support, type in search line, forgot password.

https://support.reolink.com/hc/en-us/

@user_692258092847314_692258092847314 Probably the easiest thing is to wrap it around and around and around....the solar panel mounting bracket :). Or roll it up and use a twist tie. Or install a junction box and put most of it inside. Ring has a new solar panel with plastic brackets on the back to wind the cable. But Ring cams are inferior, I don't like them and don't want to pay their subscription for full functionality.

@user_691940902326442_691940902326442 Your camera should have smart AI detection since it has a A in the model number. Go to Reolink Support site, use the search line, type in something like smart detection, human, vehicle, push notifications etc. There will be articles you can read. Also you can go to YouTube and look at Reolink cam reviews. Reolink has its own YouTube channel with info.

To reduce false alerts go to Push Notifications, in Schedule turn off "any motion," only have person, vehicle or pet on. In detection settings experiment with the Sensitivity, Alarm Delay and Object Size settings if your camera has those. Cameras are not perfect, they will sometimes send false notifications with heavy rain, snow flakes, flying insects, birds, etc. But Reolink's AI smart detection which they released about two years ago has helped a lot in reducing false notifications.

Check your camera firmware number, compare it to Reolink download center for that cam. See if you have the newest firmware.