RLC-411S keeps rebooting every 20 minutes when ambient temperature reach 27C

reolink19

running the latest firmware, tried running the camera inside the house with the Reolink supplied ethernet cable and power adapter (bypassing the PoE switch), but it's still rebooting every 20 minutes whenever the room temperature reach 27C or more.

I've tried formating the internal SD card, installing the latest firmware with option "Update Configuration File" checked.

I have a RLC-410,RLC-410S and a RLC-423 working just fine with the same setup.

Anyone else experiencing a similar problem?
RLC-411S-info.png

Bob

Hi, did the issue came along since installation or? You can hard reset the camera and see if it can bring it to normal.

reolink19

i did the hard reset procedure (press reset button->power on->hold for 10s->release) already, but it didn't resolve the problem.
Now that you mention it, the camera worked fine for the first week after installation (2017-08-25), but started doing some stand still freeze frame or slow motion then fast motion until it was live feed again, or the image froze and some changing artifacts appears in the image.
rlc-411s-freeze-artfacts.jpg

Bob

Would you please contact our support by submitting request ticket on the right-down corner of reolink.com and our support will help you resolve the issue ASAP. Thank you ~

reolink19

support contacted , thank you