Navigation

    Home
    All Categories
    • KEEN Trail Camera
    • Top #ReolinkCaptures Awards
    • Announcements and News
    • Wishlist
    • #ReolinkTrial
    • Discussion About Products
    • Reolink Captures
    • Reolink Client & APP
    #ReolinkTrial
    Reolink Captures
    Log in to post
    Guest
    • Guest
    • Register
    • Login

    Learn More

    Reolink updates Learn More

    Meet Reolink at IFA 2024! Learn More

    Reolink Q&A Learn More

    High Stream stuck on Android app

    Reolink Client & APP
    4
    6
    812
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Kristof
      kpb last edited by Kristof

      Hi,

      I currently experienced that high stream viewing was stuck on Android app. It either didn't load or if it loaded after switching back on forth on cameras, it definitely was not high stream with around 400 kbps instead of the usual 6000 and more.
      This occurred both on live view and playback, and also on Wifi and cellular.
      PC app worked fine.

      I first deleted all the data of the app so I had to add all cameras again, but it didn't work.
      I contaced support and they were eager to help but so far to no avail, more of some general checks in the app.
      Ultimately, after calling for same experineces here in this community, I decided to delete the whole app instead of just deleting data, cache etc... and this seemed to have solved the problem. So I convert this topic to a FAQ 😉

      So in case you experience the same issue, give it a try. Unfortunately you have to re-add all cameras...
      An import/export function of the settings and cameras in the app would be fine by the way 😉

      Thank you!

      Reply Quote
      Share
      • Share this Post
      • Facebook
      • Twitter
      • copy the link
        Copied!
      1
        • joseph_1979
          Joseph Global Moderator @kpb last edited by

          @kristof That's what I would have told you to do since it was happening on both WIFI and Cellular. You know what you could have done to prove this. Enable hotspot on your smartphone and connect your PC to the smartphone and use the client on the PC.

          Reply Quote
          Share
          • Share this Post
          • Facebook
          • Twitter
          • copy the link
            Copied!
          0
          • Meowy_759847393939650
            Meowy @kpb last edited by

            @kristof Hello!

            Just adding that I too am facing this issue.
            Installed the cameras around a month ago, no issue.

            Opened up the app Monday a week ago and suddenly I can't get past fluent. When I first connect it shows my bitrate as maybe around 1000kbps (whereas before it would show 7000) and it quickly drops an hovers around 200kbps.

            There's nothing wrong with the Camera link, the desktop app streams Clear perfectly fine even when all the settings are maxed out. There's clearly a bug with mobile app.
            I'm really reluctant to delete & re-install because I've finally adjusted the notification alerts to stop giving me false alerts every minute when it rains, it was really screwing up detection alerts as it would constantly pick up my car on the drive as a newly detected car, or actual rain as an animal.

            Cellular, Wi-Fi - No difference.

            Reply Quote
            Share
            • Share this Post
            • Facebook
            • Twitter
            • copy the link
              Copied!
            0
            • Kristof
              kpb @Meowy last edited by

              @meowy_759847393939650 If I am not wrong notification is also configured on the camera itself, so a re-install should not change this. Or do you mean something else.
              Anyway, I am happy that its not only me who had this issue, so obviously not a user fault 😉 I also suspected the app to be buggy, but how and why it got solved with a re-install... I don't know.

              Reply Quote
              Share
              • Share this Post
              • Facebook
              • Twitter
              • copy the link
                Copied!
              0
              • Kristof
                kpb @Joseph last edited by

                @joseph_1979 I am not sure I can follow you 🤔 What would have been the benefit of this check? I was not on site but connected via VPN, so I already had a PC connection, which was fine as I said. I was already pretty sure it was an app issue. I still could have connected via WEBGUI on the phone and check res. there... yeah that one I forgot...🙃

                Reply Quote
                Share
                • Share this Post
                • Facebook
                • Twitter
                • copy the link
                  Copied!
                0
                • user_780362583969960_780362583969960
                  user_780362583969960 @Meowy last edited by

                  @meowy_759847393939650 and to anyone who stumbles onto this post...I can confirm that uninstalling and reinstalling the Android app resolved all of my high definition Live feed and playback issues following the High/Clear feed/playback issues I started experiencing in the fall of 2023. Disabling hardware decoding had no effect whatsoever, so I have left it enabled this time around.

                  The feeds now load immediately, and playback starts without issue regardless of which quality is chosen.

                  Reply Quote
                  Share
                  • Share this Post
                  • Facebook
                  • Twitter
                  • copy the link
                    Copied!
                  2
                  View 3 replies
                • First post
                  Last post
                All Categories
                Announcements and News Reolink Client & APP Discussion About Products #ReolinkTrial Reolink Captures Wishlist KEEN Trail Camera
                Never miss Reolink hot deals, news, and updates tailored for you.

                Thanks for your subscription!

                Please enter a valid email address.

                Oops… Something went wrong. Please try again later.

                You are already subscribed to this email list. :)

                Submission failed. Please try again later.

                Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

                Copyright 2025 © Reolink All Rights Reserved.

                Welcome Back!

                Hi there! Join the Commnunity to get all the latest news, tips and more!

                Join Now