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    TrackMix gives false vehicle alarm every day when IR turns off

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    • user_646334487146521_646334487146521
      user_PM last edited by

      With TrackMix camera set to only alert on people and vehicles, if there is a vehicle parked in the field of view when the IR lights turn off, a vehicle alert is triggered.

      Cause: When the IR lights turn off (can be heard with an audible click on the audio feed), the video darkens to almost all black for a second before the aperture adjusts to the new light levels. The vehicle that was visible in the video with the IR lights on, 'disappears' briefly as the video feed goes dark and then 'reappears' once the aperture adjusts to the correct brightness level.

      Suggested solution: change firmware to briefly disable all alerts when IR is turning off and on.

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        • joseph_1979
          Joseph Global Moderator @user_PM last edited by joseph_1979

          @user_646334487146521_646334487146521 I have experienced this on another model but for the detrction type being any motion. I disabled any motion and it was fine. Can you increase the alarm delay by 1s and check again?

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