Enhancements for the CX series Cameras

[daservices usa_295488157241547]

The low light image quality on the CX410 is great. Overall it is a very nice camera addition to the line.
However; the "UNDER WATER" quality of the Mic sucks!
The light settings for the spots, as currently implemented, when the camera exists in a very low ambient light environment, leaves a lot to be desired.
It appears that the spots are only being utilized as an augment to what Reolink has determined as a "too low ambient light level". I understand that Reolink wants to use the spots to "enhance higher quality night color images. That is great but ... I suggest that they allow the end user to determine how and if they want the Spots to function.
Allow the end user to determine how and in what manner they, as the owner, want to use the spots on their CX camera.

• Use the spots to augment low ambient light via a timer
  • There should be a separate On/Off setting for this mode.
• Use the spots to turn on based on the camera sensing low ambient light, I believe that is currently "Auto".
  • There should be a separate On/Off setting for this mode.
• The Smart setting should override both the Timer and Auto setting. This would allow for motion threshold based triggering of the spots.
  • There should be a separate On/Off setting for this mode.
• Allow the spots to function separately as a security deterrent, "turning on when the motion threshold has been breached, when enabled via a time window.
  • There should be a separate On/Off setting for this mode.

[joseph_1979]

@daservices-usa_295488157241547 The 'underwater' audio quality is a known issue on the CX410 and E1 Zoom cameras. Lately a number of selected testers were provided with a CX810 and one of them stated that the audio quality is the same as that of the CX410. They should continue to use and improve on the microphone circuitry of DUO 2/811A/TrackMix, etc.

As for the spotlight we have suggested most of your ideas. However, I suggest you that you submit your request on https://support.reolink.com/requests/ The more requests they have the higher the probability of being implemented.

[Schuzili_761593036189872]

@joseph_1979" Hello Joseph, I'm also facing the same issue (underwater audio) with my new E1 Outdoor (HW: IPC_566SD85MP FW: v3.1.0.2649_23083102). Do you think this is a general hardware issue and there is no way to solve it with a firmware update? Or is it worth getting a replacement?"

[joseph_1979]

@schuzili_761593036189872 It seems to be a common issue on all the E1s. I have the E1 Zoom and the E1 OD Pro and the audio is sometimes being recorded underwater. I did reported it but didn't get any fw with improved audio.

I suggest you to email reolink support. The more emails they get on this, the higher the probability to fix it and improve their audio recording.