Reolink Push Notifications Not Available

[appleholic_530987916144784]

The Reolink POE Doorbell recently became an addition to my ecosystem and want to use the native app for two-way communication. Looking at the doorbell within the Reolink app, under Settings > Notification Settings there is no option for 'Push'. Logging into the camera via IP/desktop app, I confirmed that Surveillance > Push schedule is completely enabled. I created a rule within my camera network to allow 'pushx<dot>reolink<dot>com' and 'poo<dot>ntp<dot>org'. The current firmware on the doorbell camera is current; v3.0.0.2033_23041302. My iOS is 17.3.1 and all notification types are enabled.


I noticed that none of my other cameras have the option of push notifications. Is a Reolink NVR required for such functionality? My current setup includes a combination of a POE Doorbell, a Duo, and multiple RLC-810A and RLC-820A.

[joseph_1979]

@appleholic_530987916144784 This is weird. Push notification shall be there in all the cameras. Would you be able to install the Windows reolink client and check?

I use Android and Windows client.

[appleholic_530987916144784]

@joseph_1979 Spun a Windows 11 vm up and installed the desktop client. I see the same options as the Mac desktop app. Within the app or the web interface, Doorbell > Settings > Surveillance the tabs available are Record, Email, FTP, Siren, Push (attached bellow). Under the iOS app, Settings > Notification Settings (images attached above), the tabs available are Email Alerts, FTP, Siren, Linked Devices.

I find it odd that the 'Push' option is not visible within the iOS app. I have confirmed that on iOS Reolink has 'Allow Notifications' including Lock Screen, Notification Center, and Banners. It seems that regardless of the notification permissions, the 'Push' options should remain visible, greyed out or additional information about how to enable.

Just to confirm, the 'Push' notifications is not an NVR specific feature? This is a camera based service, correct?

Thank you for your assistance.

[joseph_1979]

@appleholic_530987916144784 It is on the NVR too and you can select from which camera ( channel) you can receive the push notification. Have a look at https://support.reolink.com/hc/en-us/articles/360013378753-How-to-Enable-Push-Notifications-for-NVR-via-Reolink-App/#:~:text=Step%201.,the%20same%20as%20other%20channels.

I think you have UID disabled. Enable it and check again.

[appleholic_530987916144784]

@joseph_1979 I moved one of my RLC-810A to an open network and enabled UID. No option for push notifications.

Just to reconfirm, an NVR is not required for push or two way talk with ReoLink cameras, correct?

[appleholic_530987916144784]

Checking the camera under Device Info on iOS, the UID field is blank. Checking on the web UI, and within the Mac App, the UID is populated and matches App and GUI. See attached. I disabled all firewall rules for my camera network for testing and no change to the visibility of Push within iOS.

[joseph_1979]

@appleholic_530987916144784 Push notification can be sent from the camera to your iphone (through apple APNS) or from camera to NVR to your iphone (through apple APNS service). There is something wrong either with your smartphone or client. Do you have an Android smartphone and install the Android client? Maybe an older IoS client? I only use Android.

[user_807360177258696_807360177258696]

I had the same problem. My phone showed the push notifications but my wife's phone did not. The problem is that you manually added the camera on the app instead of logging in through your admin account (on the app). When you manually added the camera (on iphone), you selected IP and Port 9000. This is the basic service- thus no push notifications. Delete this camera ( on your phone). Then on your computer go to Network>Server Settings and check HTTPS, RTSP and ONVIF.(port 8000). These enable your phone to access port 8000 instead of the basic port 9000. Then go back to your phone and log in as admin. You should see the UID and Push Notifications option. Hope this helps. Cheers