RLC-1224A and ftp synology

[user_797305324978306_797305324978306]

Hello,


I have a RLC-1224A and I am not able to connect it to my ftp on my Synology (on local network)...
I am able to connect to the ftp using filezilla so I think it is not a server issue.
Any suggestion to get it work ? (I created a user which permissions R/W on a specific folder for this).

Thank you...

[joseph_1979]

@user_797305324978306_797305324978306 Under advanced FTP settings, enable the change user root directories and set the root share to be the shared FTP folder. Ensure you don't add trailing / at the end of pathname.

You may capture a Wireshark trace and see what is happening. Maybe upgrading to tls after connecting in plain ftp.

[user_797305324978306_797305324978306]

I forgot to mention :

• I get error "450: unknown error. Please try again."
• I am able to connect on ftp with another cam (from another brand) with same ftp informations (address, login etc...).

[user_797305324978306_797305324978306]

The support answered me today and the solution is ... not hit the test button, but hit save button and... it worked ! lol. I feel a bit stupid because I could have try to hit this save button but I was focused on this test button saying me it does not work...
I find the solution strange, it is probably just a bug from the test button.

So my problem is solved. Thanks to the support, I had an answer within 24h (and we are sunday).

[joseph_1979]

@user_797305324978306_797305324978306 Sometimes it happens.