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    Reolink windows client doesn't show camera model

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    • jeremy xzm+reolink_178542373003497
      reolink_user last edited by

      The windows client is v8.15.6.
      The NVR device is RLN16-410 with FW v2.0.0.4732_1728_21062800.
      I have 13 cameras attached to it. They are working alright.
      However, I tired to view the camera's model number and upgrade their Firmware, but I cannot find any camera specific information from the Windows Client.
      The camera setting page only shows Camera number, channel number.

      I am expecting to see something similar to what's depicted in the maintenance page shown in this web page: https://support.reolink.com/hc/en-us/articles/900004550323-How-to-Upgrade-Firmware-via-Reolink-Client-New-Client-/
      But my windows client has nothing for Camera under Maintenance.
      What is going on? And how can I upate the camera firmware from Windows client?

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        • joseph_1979
          Joseph Global Moderator @reolink_user last edited by joseph_1979

          @jeremy-xzm-reolink_178542373003497 That's because your cameras are connected directly to the NVR. To achieve that you need to connect the cameras to a POE switch.

          So you need to upgrade the camera fw through the NVR. Follow this link https://support.reolink.com/hc/en-us/articles/360005131094-How-to-Upgrade-Firmware-via-PoE-NVRs/

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