Problem with Reo Client App Update

[user_793498378477704_793498378477704]

I downloaded the client for Windows and managed to get my new NVR connected, but not for long. Following the suggestion to update the client app to v8.15.6 I lost functional connectivity to the NVR. It sees the NVR, it lists its IP address and UID, but I can't access it or its cameras. I've tried rebooting, etc but nothing works. Any suggestions?

[user_793498378477704_793498378477704]

@user_793498378477704_793498378477704

Update: After contacting Reolink support I was still not able to connect to any devices on my network using the v8.15.6 client. So I uninstalled the newest version and reinstalled v8.8.4 and was able to connect to my devices.

[joseph_1979]

@user_793498378477704_793498378477704 Which NVR and which fw version. It should work.

Before updating, uninstall previous versions. You had the 32 bit still on PC.

Try to add them using their UID.

[user_802938448941244_802938448941244]

I had exactly the same problem after the update from v8.8.5 to v8.15.6.
The versions are both existing on the windows-client. The old client is working, the new one not.
After uninstalling both versions and reinstalling the new version (because the new version is not embedded as app anymore, if you deinstall the old version), it was working. Only the password for the NVR are required.

[user_793498378477704_793498378477704]

@user_802938448941244_802938448941244

Thanks for the tip. Uninstalling the old version before installing the newer one did the trick.