SD Playback failing after basic subscription ended

[user_795098606113022_795098606113022]

Hi Team Reo,

Same issue mentioned here: https://www.reddit.com/r/reolinkcam/comments/10kasp3/cloud_recording_stopped_after_buying_new_plan/

5 Days ago my basic subscription ended (Also the basic plan only lasting 30 days, very frustrating as not clearly mentioned on Amazon). I have renewed a few times already.
This time on the 5th May 2024 I let it expire. On that exact same day playback recording to the SD card stopped working. I highly doubt that is a co-incidence and I would take a guess that its some sort of bug.

I have renewed the basic 30 day play now (5 days after it expired) and can see recordings in the cloud, but still no recordings going to the SD card.

Would also like to know if anyone has a way to read the SD card directly, as someone did actually steal some property from the house overnight and the recording would be very handy. Imagine the frustration as I now find out playback stopped working 5 days ago.

[joseph_1979]

@user_795098606113022_795098606113022 You can take out the sd card and insert it in the sd slot in PC. If there are recordings you can view them with VLC player.

[user_795098606113022_795098606113022]

@joseph_1979

Thanks. I have tried multiple different card readers now. It seems either I am extremely unlucky and on the same day that the subscription lapsed my SD card failed.

Or some somehow the subscription expiring has bricked the SD card.

I've given up trying to read the SD card and purchased a new one.

[joseph_1979]

@user_795098606113022_795098606113022 When you buy SD cards for cams ensure they are of high endurance.

So SD became faulty and there is no way to read it other than using special software which may be able to read it. Try to use a recovery disk application. Do a search for 'recover files from sd card freeware' and install one on your PC and check if you are able to recover the files.

[user_838519774986409_838519774986409]

If SD playback is not included in your current plan, Pokerogue consider upgrading to a plan that supports it.

[Rizzkhan]

Double-check your camera settings in the Reolink app to ensure SD card recording is still enabled. If that doesn’t work, try reformatting the SD card through the app, as this often resolves such issues. If the problem persists, test with another SD card to rule out hardware failure. For direct access to the footage, remove the SD card from the camera and use a card reader on your computer—the files should be in a standard video format. If none of these steps work, I’d recommend reaching out to Reolink support with your camera details for further assistance. Sorry for the frustration, and I hope this helps!