Reolink CX 810

[user_763484564779201_763484564779201]

New Reolink CX 810 , the audio is cutting in and out using the most current version of the windows client. Sounds works good on all other camera's in the same network.Sound is ok using Blue iris so the windows client is the problem.

[joseph_1979]

@user_763484564779201_763484564779201 Is BI running on same PC where you have the Windows Client?

[Rodp]

In addition to Joseph's idea, have you tried lowering the frame rate down to the min? Don't worry about bitrate or resolution, in my case with the android app on android 8.0, it was the frame rate that was causing the audio to cut in and out, anything higher than four frames per second caused the issue. It will be interesting to see if this fixes it as then it might mean there is a wider problem.

[joseph_1979]

@rodp It could be that the device on which the client is running doesn't have sufficient resources. By reducing the frame rate, you are reducing the amount of data each camera needs to transmit. This can ease the load on the network and the end device (on which the client is running). This, of course, results in less smooth video output.

[Rodp]

Hi @joseph_1979, from experimentation, I've learnt that resolution and bit rate on the high and low quality stream doesn't have any effect, it's in variably the frame rate that impacts the audio.

PS how do you earn reputation points? I can only reply every half hour

[Rodp]

@joseph_1979 to add to this, my phone works fine using the highest frame rate, bit rate and resolution using the rtsp stream via VLC. The problem is though you don't have the talk back feature hence why I am trying to raise awareness of the issue and get it fixed.

[joseph_1979]

@rodp They use the same Audio codec AAC sampling at 32kHz irrespective of fps. fps reducing the amount of data flow at the expense of poor video quality. In my opinion they need to further enhance their player and to be less resource dependent.

You earn reputations by receiving a thumb up or down (cursors near reply) for an answer. Not all customers know this. You just do it because you want to help people based on your knowledge. I do not have any technical docs related to Reolink products but rely on my knowledge I build while attending the universities and the experience I gained in the field (Networking, Telecoms, software development, management, etc). You may ask the admin to see if you can become a moderator. You may need to sit for an interview :)......