Reolink camera is dead

[Jim_431415522513068]

First of all let me tell you that I am completely hopeless when it comes to any kind of techie talk ( I am nearly 80 years old) be kind please...
I purchased my reolink outside camera and my son fitted and set it up. It was exactly what I wanted, I checked my property and everything worked like a dream.
After a few months I signed into the camera and it would not work at all, the problem is that camera is not powering up, I have tried another power supply and it is just the same.
Anyone got any ideas.?
Thank you
James.

[joseph_1979]

@jim_431415522513068 Which model?

[Jim_431415522513068]

@joseph_1979 Reolink 2K Super HD WiFi Security Camera Outdoor, 2.4GHz/5GHz Dual Band WiFi CCTV IP Camera, IP66 Waterproof Night Vision Surveillance Camera with Motion Detection Audio Micro SD Card Slot, RLC-410W

[Rodp]

Hi @Jim_431415522513068

I am not a user of this camera but I have some technical understanding... My first suggestion would be to try a factory reset as per the pic. if this is different to your model, there maybe a reset button on the camera itself (which you'll obviously have to get off the wall to do no doubt). The next thing would be to check if the camera is using power by measuring the current to the camera. You'll need help from someone who has a multimeter to do this. If there is current (eg a few milliamps) then the camera is still alive and that might help the Reolink support team to diagnose it a little more.

Hope that helps a little

[Jim_431415522513068]

@rodp Hello Rod, thank you so much for reply to my camera problem, it is so refreshing to have someone who is willing to take the time to offer to help.
I am saving all the suggested ideas for my Son to help sort it out
Regards
Jim