NVR Locks up every time you go into settings.

Jim Brown

I have a RLN8-410 and from the NVR (not remotely) it freezes and locks up when entering settings. Obviously, I don't login from console very often but very concerning. I can access settings from remote IP or App. emailed support and they suggested changing aspect ratio 16:9 but if I can't get into settings? they said it's on monitor not within NVR. I have tried three monitors and changed out VGA cable as well as tried HDMI cable and there is no aspect ratio and still locks up. I think this is a Firmware bug v3.4.0.293_24010832, as obviously I setup camera and did initial setup and the only thing that has changed it firmware.

Notice: Menu is not visable

Click Settings and Locks up.

INFO:
Model: RLN8-410
Build No.: build 24010832
Hardware No.: N2MB02
Config Version: v3.0.0.0
Firmware Version: v3.4.0.293_24010832
Details: NVR66088104001000200000

user_837572506517706

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tomupnorth

>Notice: Menu is not visible

You mean the pop-up you should see at the bottom, showing "reolink" then icons for Scrollview, Display Mode, Playback, BackUp, Settings, and Lock Screen" does not appear even if you right-click on yr mouse? It appears in Pic 1 that you have Settings selected--can you click there and bring-up Settings, or...still freezes?

What happens when it freezes; does the NVR reboot itself after some seconds?

I've had this happen to my RLN8-410 with same fw as yours and I THINK the problem might have been that not all of my cams was updated to latest firmware. I've not had it happen in some weeks now.