>Notice: Menu is not visible

You mean the pop-up you should see at the bottom, showing "reolink" then icons for Scrollview, Display Mode, Playback, BackUp, Settings, and Lock Screen" does not appear even if you right-click on yr mouse? It appears in Pic 1 that you have Settings selected--can you click there and bring-up Settings, or...still freezes?

What happens when it freezes; does the NVR reboot itself after some seconds?

I've had this happen to my RLN8-410 with same fw as yours and I THINK the problem might have been that not all of my cams was updated to latest firmware. I've not had it happen in some weeks now.

@ken_314845219107008 there are plenty of 3rd party IR illuminators already on the market at good prices. Look for 850nm wavelength.

Keep in mind too re: wiring to existing cam feeds that the separate illuminator needs to be a consderable distance from the cam, lest the bugs it attracts are still a problem for the cam's detection.

I installed 8.10.4 to my Windows 7 Pro and all manner of problems starting with multicam view and Playback date popups not working.

Finally found 8.8.5 here:

https://support.reolink.com/hc/en-us/articles/360012466173-All-Reolink-Client-Versions/

and am going to uninstall and reinstall 8.8.5 which AFAICT was working perfectly.

Reolink needs to make older versions available more easily, not to mention to do a better job of testing new releases.

@reolink-lorenz Thanks Lorenz, I had a vague notion that I might take-advantage of the NVR's extra PoE ports, since I don't have any other PoE switches at this time. I guess not.

@campbell_99 Wow "again"? You mean you bought an NVR and it was an older hardware?

One of the recent new camera offerings had me trying to figure-out whether it was compatible with my own RLN8-410 and while I eventually found somewhere buried on this website that it WASN'T, I had a heckuva time finding that info.

Someone at Reolink needs to spend a few hours-or-days figuring out how to easiliy advise customers what is compatible and what is not.

@jing_734911040270566 Just did the update on my W7 Pro laptop and all views are black. No good at all.

@campbell_99 Wow "again"? You mean you bought an NVR and it was an older hardware?

One of the recent new camera offerings had me trying to figure-out whether it was compatible with my own RLN8-410 and while I eventually found somewhere buried on this website that it WASN'T, I had a heckuva time finding that info.

Someone at Reolink needs to spend a few hours-or-days figuring out how to easiliy advise customers what is compatible and what is not.

I've got a Synology NAS but don't use it with cams so can't help, but your problem feels like a TP-Link problem. Doubt you have a spare POE switch but if you do of course try replacing it first. Next I might be inclined to set-up an "auto-power-reset" for the POE switch each night and see if that helps. Could do that with e.g. a Kasa power cube you can schedule. A more sophisticated thing would be an MSNswitch which might ping the cams and reset the switch to get it running again. That's all I got...

@ken_314845219107008 there are plenty of 3rd party IR illuminators already on the market at good prices. Look for 850nm wavelength.

Keep in mind too re: wiring to existing cam feeds that the separate illuminator needs to be a consderable distance from the cam, lest the bugs it attracts are still a problem for the cam's detection.

@joseph_1979 Thanks Joseph I surfed & surfed and couldn't find this.

Says "Reolink NVRs with hardware (Hw_H3MB18, Hw_N3MB01, Hw_N2MB02) do not support 16MP, you will be prompted to switch to 6MP resolution." which implies the cams will FUNCTION with my N2MB02, but only if they are set to the reduced resolution am I right? And thereby still record but at 6MP not 16MP?

If yes, maybe I would buy a 16MP camera and use it in 6MP mode until I upgrade my NVR.

I can find nothing about any new NVR requirements to support these 16MP cameras. Can I use my RLN8-410 with hardware version N2MB02 with these new cams? Any restrictions at all in re: older NVR hardware?

>Notice: Menu is not visible

You mean the pop-up you should see at the bottom, showing "reolink" then icons for Scrollview, Display Mode, Playback, BackUp, Settings, and Lock Screen" does not appear even if you right-click on yr mouse? It appears in Pic 1 that you have Settings selected--can you click there and bring-up Settings, or...still freezes?

What happens when it freezes; does the NVR reboot itself after some seconds?

I've had this happen to my RLN8-410 with same fw as yours and I THINK the problem might have been that not all of my cams was updated to latest firmware. I've not had it happen in some weeks now.

@rjliii_56525500874 FWIW I have had my Reolink NVR system for a couple of years and find the Motion Detection settings to be almost completely impenetrable. I've surfed and surfed the reolink site and nowhere can I find a clear explanation of the relationship between the MD Sensitivity slider and the separate Smart Detection sliders.

Have asked here before about these to no responses. I think we're left to try every setting possible (millions of different settings maybe? Someone else can do the math) and never find the sweet spot of happiness.

@don-gato_805086213865620 FWIW if we are right about the UID switch, then everything is still working as when you left, so you are making recordings 24/7 and just can't see them yet! And if you set any alarms, and put-in yr email and/or smartphone, you should be getting those too I believe.

@joseph_1979 I have lost track but maybe you know Joseph: Does the NVR not come "factory fresh" with the UID checked to ON. If not it certainly should huh!