They cant hear me with 2 way audio.

[Don Gato_805086213865620]

Hi everyone, i installed 6 wifi trackmix cameras with a RLN12W NVR, I have a construction crew at my home and sometimes i tried to talk to the workers through the camera but i can't ...
I can hear them very clear but when i talk, no words come out of the camera, just a loud noise, nothing else ... The workers hear the noise but can't understand what i am saying ...
Anyone knows how i can fix that ?... Thank you ...

[joseph_1979]

@don-gato_805086213865620 First check that the Trackmix and the NVR have the newest firmware. You can check them on their Reolink Download Center site.

Did you connect the Trackmix cameras directly to the NVR or through a switch? If you have connected them through a switch then you can communicate directly with the camera using the Android/IoS client.

[Don Gato_805086213865620]

@joseph_1979 Hi Joseph, Hi Joseph, thank you for answering. The cameras said it has the latest firmware, the cameras are connected with wifi ...

[joseph_1979]

@don-gato_805086213865620 the auto update from the camera menu has never worked. You need to go to their Reolink Download Center.