RLC-411WS - 5MP Login Timeout / Connection Failed

[naughty_pines_60478623002]

When this thing works, the image quality is GREAT. However I am having constant problems access the APP on both my Windows Client & my Android App. I get CONNECTION FAILED (Android) or LOGIN TIMEOUT (Windows) after launching the apps. I reboot the Camera (power reset) & suddenly it will work great as long as I keep the APP up and active. I close either APP and I can't get back in. I just let my Android APP Active and it constantly tries to connect ... (Connecting ... Connection Failed .. Connecting .. Connection failed.. etc.) The Camera is mounted just 50 feet away from the Router. I confirmed that It connects to the Router via 5G. After a successful connection/login, I get upwards of 500kbs speed to access the camera.

This thing is so BUGGY. Is TECH SUPPORT actually LOOKING at this Forum? Are there any plans for a FIRMWARE update? Kind of useless if I can't use it for what it is meant to do -- WiFi Camera.

[naughty_pines_60478623002]

Update: I have been working (via Email) with REO Tech support over the last few days. We confirmed that my issue was due to my ROUTER being too far away from the camera -- resulting in a very Weak WiFi signal. I moved our Router a little bit closer (as close as I currently can) and suddenly I am able to LOGIN and get LIVE VIEW without any interruption. So my next step is to see if I can move the Router even closer .. otherwise I will need to run a long ETHERNET cable; which I wasn't prepared to do.

Side note: the Camera is advertised as being WiFi capable 250 Feet -- "IN OPEN CONDITIONS" ... which of course, if Router is inside House, there are Walls that the signal must go thru.

Otherwise, this camera is very very nice image quality.

[Bob_30281727886]

Thanks for sharing your story. Please kind note that if you need URGENT help from Reolink staff, please contact us by submitting request ticket on the right-down corner on the page. Normally you will get replied within 12 hours. If you post it here, it will be taken as non-urgent, and we will let enthuiastic community members share their thoughts freely first.