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    Reolink trackmix wifi

    Reolink Client & APP
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    • Rui Santos_493483414995146
      Rui Santos last edited by

      I come to report that since the last update of the reolink app for Android about 2 days ago, when I open the Android app a kind of interference noise is heard. In the application for the PC(Windows) everything is working perfectly.
      Any information on this?
      Thanks!

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        • joseph_1979
          Joseph Global Moderator @Rui Santos last edited by

          @rui-santos_493483414995146 I just upgraded the client on one of my smartphones and noticed a degradation in the audio. Seems they added some digital artefacts to make it continuous. I need to do more tests when I get home.

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          • Rui Santos_493483414995146
            Rui Santos @Joseph last edited by

            @joseph_1979 I hope they solve the problem quickly. This is very annoying!

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            • joseph_1979
              Joseph Global Moderator @Rui Santos last edited by

              @rui-santos_493483414995146 They will solve it as they did for other issues. If I have the source code I already did it :).

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            • Reolink Daisy
              Reolink Daisy last edited by

              @rui-santos_493483414995146 We are not certain about what causes this. Could you contact our support team for troubleshooting? https://support.reolink.com/requests/

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                • Rui Santos_493483414995146
                  Rui Santos @Reolink Daisy last edited by

                  @rui-santos_493483414995146 We are not certain about what causes this. Could you contact our support team for troubleshooting? https://support.reolink.com/requests/

                  Yes, I will try to contact technical support. Strange that this problem only happens on Android. And after the app update.

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                  • joseph_1979
                    Joseph Global Moderator @Rui Santos last edited by

                    @rui-santos_493483414995146 I did more tests and didn't hear any noise interference on the TrackMix WIFI. What I noticed is the volume has been reduced.

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