Black screen after v8.16.8

[Radziewicz_663640769990689]

Black screen was never an issue before yesterdays update.
Running a windows 7 pro operating system.
Would like to get display working again.

[joseph_1979]

@radziewicz_663640769990689 try to install DirectX redist and see if it will help.

[Reolink Daisy]

@radziewicz_663640769990689 Thanks for the feedback. I've reported to our colleagues.

[cameras_155496755454086]

The new Update is broken, I installed the Update then when my cameras try to connect the app just crashes, Uninstalled the app rebooted the PC running Windows 10Pro and I try to add a new device and it crashes the App and never completes adding the devices. There Updates use to be solid but this last one is like I download the update from Microsoft or Crowdstrike

[joseph_1979]

@cameras_155496755454086 I did install it on both Win 10 and Win 11 and had no issue.

[user_848961922199776_848961922199776]

I'm having the same problem. Windows 7 Ultimate, black screens after update.

[Tussockland_796377221558434]

I've just installed v8.16.8 and all my cameras are blank, or have black screens, did anyone find the fix to this?
Installing DirectX did not seem to help...

[Reuven Goldenberg_36887769641]

@tussockland_796377221558434

Try 8.17.6
https://reolink.com/software-and-manual/