Missing firmware in Download Center?

[user_874142518182053_874142518182053]

I want to upgrade the firmware of my Reolink Lumus , hardware number IPC_325C7.

However, it is not listed at https://reolink.com/download-center/
under "Reolink Lumus" . There is only one other hardware number there,
but trying to upgrade the firmware with it says "unrecognized firmware
file format".


Why am I trying to upgrade the firmware? I am at v2.0.0.687_20102800.
The camera "hangs" every time, few hours after powering it up. I am
trying to see if the firmware upgrade will help with that.

Thank you!

[joseph_1979]

@user_874142518182053_874142518182053 For battery operated cams. you need to email support on support @ reolink . com and ask them.

[Peter Jones_468179240345816]

@joseph_1979 I have the same hardware and it is not battery powered. I have been trying for over a week now to get hold of the firmware to update the IPC_325C7 camera. Could you please tell me how to get hold of this firmware? So far three (maybe four) operators have replied to the ticket (894228), the last reply included a download for the wrong firmware, which is not compatable with the device that @user_874142518182053 and I have.

Thanks.

[joseph_1979]

Email support on support @ reolink . Com and tell them to send you firmware IPC_325C7.705_21052800