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    Missing firmware in Download Center?

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    • user_874142518182053_874142518182053
      user_874142518182053 last edited by

      I want to upgrade the firmware of my Reolink Lumus , hardware number IPC_325C7.

      However, it is not listed at https://reolink.com/download-center/
      under "Reolink Lumus" . There is only one other hardware number there,
      but trying to upgrade the firmware with it says "unrecognized firmware
      file format".


      Why am I trying to upgrade the firmware? I am at v2.0.0.687_20102800.
      The camera "hangs" every time, few hours after powering it up. I am
      trying to see if the firmware upgrade will help with that.

      Thank you!

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        • joseph_1979
          Joseph Global Moderator @user_874142518182053 last edited by

          @user_874142518182053_874142518182053 For battery operated cams. you need to email support on support @ reolink . com and ask them.

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          • Peter Jones_468179240345816
            Peter Jones @Joseph last edited by

            @joseph_1979 I have the same hardware and it is not battery powered. I have been trying for over a week now to get hold of the firmware to update the IPC_325C7 camera. Could you please tell me how to get hold of this firmware? So far three (maybe four) operators have replied to the ticket (894228), the last reply included a download for the wrong firmware, which is not compatable with the device that @user_874142518182053 and I have.

            Thanks.

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            • joseph_1979
              Joseph Global Moderator @Peter Jones last edited by joseph_1979

              Email support on support @ reolink . Com and tell them to send you firmware IPC_325C7.705_21052800

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