Argus 2E and Argus 3 won't connect to Home Hub

[lorenz eisermann_361952908566762]

Hi all,

I've been trying to hook up Argus 2E and Argus 3 cams to Home Hub but they won't connect by any of the three options:

• scanning qr code,
• LAN
• device list.

Home Hub was easily set up and hooked up to my own WiFi network. It gets an IP address and shows up in the device list. Conffig pages can be accessed. Home Hub and cams say that their firmware is the current version. I tried both WiFi setups for the hub and the cams for 2.4G and 5G: the internal network Home Hub provides when set up initially and my own WiFi config.
Neither works. The device list has question marks behind the cam names. Upon clicking on them it prompts that the cam cannot be connected to Home Hub.
Do I have to reset the cams before connecting to Home Hub?

Cheers,
Lorenz

[joseph_1979]

@lorenz-eisermann_361952908566762 Check this link https://support.reolink.com/hc/en-us/articles/32379509281561-Reolink-Home-Hub-Compatibility/

[lorenz eisermann_361952908566762]

@joseph_1979
Thank you. Will a firmware update for those camera models be provided once the evaluation period has been completed?

[joseph_1979]

@lorenz-eisermann_361952908566762 Email support and ask them if they can provide the fw upgrade to integrate with the Home Hub. Email is support @ reolink . com