Doorbell Camera (Battery) NVR Question

[carltoN1s]

Hi, I can't seem to find any related articles around this but is it possible to link the Battery Doorbell (https://reolink.com/us/product/reolink-doorbell-battery/) with both the NVR and as Standalone via the app?

I can successfully pair the Doorbell as standalone and it appears in the app with full function, however the second I connect it to the NVR it immediately becomes unresponsive as a standalone device. I've removed and re-paired the camera 3 times to double-check it's not some hiccup in the pairing process and end up with the same result.

The reason I'm wanting it as a standalone is because it triggers my Google Home when the doorbell is triggered/pushed or when it detects a person. I also want it on the NVR because I want it to record the playback and events.

For some additional insight, I have the RLN8-410(N7MB01) NVR and have no issues pairing my E1 as both standalone and on the NVR to receive alerts.

[joseph_1979]

@carlton1s First check that your Doorbell and NVr have the most recent fw. For the NVR go to reolink download center. For the doorbell it is v3.0.0.4430. To get the recent fw for doorbell you need to email support to push it to your UID.

Check notes on
https://support.reolink.com/hc/en-us/articles/900000602543-Hardware-Version-of-Reolink-NVRs/

[carltoN1s]

@joseph_1979 Hi Joseph, thank you for the reply.

I just checked and can confirm my firmware for the NVR match the latest in download center. For the doorbell, my "check for latest updates" returns nothing but I can confirm it's an earlier version at v3.0.0.4183. I could not find anyways to manually push the update to the doorbell once it's connected to the NVR - will I have to factory reset and do the update when it's standalone?

I've reached out to support to get the most recent FW now...but to a more general question - should I be able to have the Doorbell in standalone and NVR once the update is pushed through?

[joseph_1979]

@carlton1s For the battery doorbell they have to push the new fw and then either let it update automatically or force it manually. I do not use any NVR. I use SD, ftp and HA.