Reolink iOS App Works 30% of the Time

[user_933989755908283_933989755908283]

Hello

I am new to the Reolink community and I currently have the RLN8-410 NVR with firmware v3.4.0.304_24031817. It it connected to a cable modem gateway using cat6.

I am having difficulties in using the mobile app on iOS. While using the app on LAN, it works 100% of the time. However the moment I leave the LAN, I can only get it to work 30% of the time. I have UID enabled on the system.

Can anyone suggest any method to fix this problem?

[Chopstix]

@user_933989755908283_933989755908283 how are your cellular data speeds? 4G? 5G? If possible, connect to a high-speed Wi-Fi network away from the DVR location. If it works fine, then it is a speed issue with your cellular service.

[user_933989755908283_933989755908283]

@user_933989755908283_933989755908283 how are your cellular data speeds? 4G? 5G? If possible, connect to a high-speed Wi-Fi network away from the DVR location. If it works fine, then it is a speed issue with your cellular service.

I am on 5G LTE Speeds. Sometimes even on 200 mbps wifi service, I am unable to view the camera.

[Chopstix]

@user_933989755908283_933989755908283 When you are on your LAN, you communicate directly with the NVR. When you are away, you communicate with the Reolink cloud servers. Since you are experiencing intermittent connection issues on both 5G and remote Wi-Fi, it is possible that A) The LAN that your DVR is on is having router/Internet issues with the Reolink cloud servers -OR- B) The issue is larger and perhaps regionally you have poor connectivity to the Reolink Servers.

I would try rebooting your LAN router/Internet modem/CPE and see if the helps. If it does not, I would open a ticket with Reolink Support. Make sure that you give them as much detail as you can including steps you have taken (reboots, 5G, remote WiFi, etc).