@user_901203979997352_901203979997352 I agree. A doorbell 'ring' event and motion events need to have the ability to have separate schedules for BOTH Home Hub notifications and push notifications. I also would like to have 'ring' notifications 24x7 with only motion events triggering in the evening hours.

The more people that add comments to this thread showing interest, the better the chances that Reolink will implement the change.

@user_715874138988770_715874138988770 I have had my own issues with support but never them not being responsive. Did you submit your ticket via their website?

Regardless, bullet camera or dome? Dome cameras have a seal that is easily damaged of not reassembled with care. Also, the cover retention cable can easily get caught in the seal during reassembly. I had one that kept fogging and upon examination saw that I pinched the cable in the seal. I cleared the pinch and have not had issues since. Do you know the IP rating of your cameras?

@mannyf_917625001046227 agreed. The lack of a simple click to paint is frustrating. The click-and-drag is not always feasible. As with all of these systems, they have their pros and cons. You just have to determine if Reolink has the features that are most important to you. I have plenty of friends with other brands and they each have their own challenges. Give it a chance.

Duo 2 capture of a doe calling for her friend (volume up). This time of year likely not looking for her fawn. My wife actually though that was me trying to talk to her through the camera hahaha. There is a landscape light splashing the side of our house which is causing the image wash on the right side.

@pilotbum_610109044129914 many HA's are heavily dependent on cloud services and as a result, network issues such as latency could impact performance. For example, I can not use Reolink's Google Home integration as I experience on average 8 seconds of latency in video startup and live viewing through Google Home. In my head, something like multiple sensors in the camera base to monitor for motion in a 270-360 degree field might work better.

We use the iOS client from the App Store. My wife has it on her iPad Pro without issue. Yes, the app is default to portrait mode as is the iPad's default orientation. You must rotate to landscape for full screen. We have never had an issue with video quality (we set ours to HIGH) even over cellular.

Change is often times difficult with software especially if you have developed a routine. We came from Vivint so we find the Reolink app refreshing even with its quirks. I encourage you to give it a chance. Cheers.

@reolink-oskar I plan on adding one of these to supplement my doorbell camera at some point.

@user_917140252860649_917140252860649 the app does not stretch vertically, only horizontally. The letterbox view you have there for your Duo 3 is it.

In the app settings, enable Auto Live View if not already enabled. It is possible that Android is putting the app to sleep and when it wakes, it resets the view. Enabling Auto Live View will make the app open in the last Live View screen it was on.

@reolink-oskar a tazer. Only partially joking. I do not know how it is in other countries, but in the US, theft of delivery packages from one's porch is a common problem.

I have had the opportunity to test this model. Just some brief thoughts here and I am happy to answer any questions to the best of my ability.

1. Motion tracking with a camera that has to wake from standby mode sometimes does not trigger. In many cases, the object that triggers the PIR is already gone.
2. Still no 360-degree PIR.
3. When active, motion tracking seems to work best when followed object is no closer than 3-4 feet. If too close to the camera, it looses tracking and returns to Monitor Point.
4. Motion tracking is not smooth. I jumps/stops/jumps as the object moves.
5. 3W solar panel is inadequate. Perhaps my unit is faulty. I get no increase in charge percentage from the solar panel even though the connected icon is present.
6. Zero signal issues with the camera on the outside eve of my deck and the Home Hub Pro on the other side of the house. Full 5GHz bars. App and/or camera desperately need a Wi-Fi signal PERCENTAGE meter.
7. Video output is not a contiguous video. For any given motion event, the camera breaks up the video into random length segments. For one of the tests, the motion event was 1:58 and the event was broken into 7 video segments ranging from 8 seconds to 27 seconds each (video is below). I have not been able to determine what criteria it uses for breaking up video.

@holicova-dominika_547052235415690 have you tried rolling back to the previous version of the app just too see if it's an app issue?

@leif_417086768976079 is it shielded from direct weather? (ie. how much rain/snow/temp does it experience). I had a different model with similar issues and discovered that it had taken in some moisture due to it's exposure. After a factory reset AND allowing the camera to dry out, the problems went away. I now better protect that camera from the elements and have had no further issues.

If none of the above helps you, I might suggest t that you open a trouble ticket. Include all troubleshooting steps that you have taken, environmental factors and maybe even an installation location photo.

@walders thank you for the update edit. Sounds like everything has worked out the way you need to it. Cheers.

@elllgroup_211341858595015 Settings (cog icon) --> Device --> Info

@walders I am not aware that the battery door requires a Home Hub. I have a PoE doorbell and it does not. When you initially setup your doorbell as standalone on your own Wi-Fi network, what are the details that led to to contact support? Did you follow the correct steps in the Reolink app?

Let's assume you need to use the Home Hub... If the Home Hub's Wi-Fi is not strong enough to reach your gate (you mentioned extender), you use your home's exiting Wi-Fi instead. To do do, setup your camera as a standalone first and then import it in to Home Hub. From there, you add the Home Hub to Google, not the individual camera.

I can tell you that my experience with Google Home integration with these cameras is dismal. Whether I use standalone cameras or Home Hub Pro connected cameras, I get about 8 seconds of video latency to my Google display. It is useless to the point I have abandoned it. Reolink support has stated that the issue is with my connectivity to the Google servers and there is noting they can do to help me. The camera streams to the Reolink servers, then the Google servers stream it from Reolink, then to your Google display.

@user_924694377779398_924694377779398 Ich benutze Google Übersetzer. Sie sollten die Benachrichtigungen unabhängig voneinander konfigurieren können. Es ist normal, dass Solarbatteriekameras zwar Standby, aber nicht Offline anzeigen. Ist es dieselbe Kamera, mit der das Problem auftritt? Ich frage mich, ob es ein Signalproblem ist. Ich würde vorschlagen, 2,4 GHz statt 5 GHz zu verwenden. 2,4 GHz sollte ein besseres Signal und eine bessere Reichweite haben. Die langsamere Geschwindigkeit von 2,4 GHz sollte keinen Leistungsunterschied bewirken.

@walders_937519280984224 Thank you for adding your update to this issue.

@alkesh_765386509455588 With my previous doorbell camera, they did not offer a wedge so I made one from wood, sealed it and painted it. Worked perfectly for years. A vertical wedge would be quick work with a miter saw and a piece of 2x6.

@denverbenve73 as far as I know, enabling Hybridge mode on the NVR should not have affected your ability to port forward to the NVR as long as your NVR still has the same private IP address 192.168.0.x and your Internet connection IP (public) address has not changed. If your public IP is a dynamic IP address, then you will need to see if your router/CPE supports Dynamic DNS (DDNS) as @joseph_1979 indicated. If it does not, you will need to manually monitor your public IP for changes.

Assuming nothing has changed, check to see if the HTTP/HTTPS access settings in the NVR has remained on. NOTE: You will not be able to access each camera directly via the web browser. Port forwarding does not allow multiple private devices to be forwarded on a single port. Thus, you must still access the cameras via the NVR. Remember that you still have the option of enabling UID and using the Reolink mobile client.

@flarad_910011091763400 you will get drastically more of these false triggers if the IR is on. As noted, you can also use AI detection to tweak sensitivity. In many cases, you will also need to disable alerts for general (non AI detected) motion.