Argus - good wifi reception but the videos taken are no more than 10 seconds

holmesway

My Argus wireless camera was very easy to set up and works very well outside 15-20 metres away from wifi hub but it only takes very short videos, mostly at around 8-10 seconds despite activity continuing in view of the camera. It will take a video of around 16 seconds very occasionally (twice a day). This will miss any important footage in or around my particular installation. Is there a way I can set it to take longer videos?

I have tried the camera with different PIR sensitivity settings but that does not make a difference. The camera will record for long periods if I do it manually.

Thank you for any advice

NH

Lisa

We can change the recording time for motion detection into 30 seconds which is the longest. It's designed in this way and we can not make it any longer for motion detection. Please go to Device Settings->Storage->Record Settings->Record Extension. Please change it there. We are really sorry for the inconvenience caused!

holmesway

It's no inconvenience and thank you very much for responding so quickly. I couldn't find this menu but I'm sure I can now after your helpful explanation.

NH

Lisa

You are welcome! Thank you very much for your understanding:)

holmesway

Hello Lisa

I tried doing all that you suggested but in Argus (1) "device settings" then "storage" there is no mention of "record settings" or "record extension" within the storage menu. I include some photographs but as yet I'm unable to change the record time.
Kind regards
NH
Argus-menu-1.jpg
Argus-menu-2.jpg

Lisa

In that case, it's highly possible that the firmware version of your camera is not the latest. Just to double confirm, the model number of your camera is Argus or Argus 2? Please tell me the UID of your camera. Then we'll push the latest firmware notification to your camera. Please go to Device Settings->Firmware Upgrade to update it to see whether you can find the Record Settings after that. Please refer to the link below to find the UID of your camera.
https://reolink.com/faq/how-to-find-uid/

holmesway

Hello, Thank you for suggesting that you update the software on my Reolink Argus 1 (not Argus 2). UID is 952700002F5P9JYQ. Thank you for your assistance.
Reolink-Holmes.jpg

holmesway

Hello

I have not received a notification of the software update that you suggest, see my note above;

"Hello, Thank you for suggesting that you update the software on my Reolink Argus 1 (not Argus 2). UID is 952700002F5P9JYQ. Thank you for your assistance."

Thank you

Lisa

Sorry for the delay! I've being busy on other business stuff these days so that I didn't check forum in time. I have registered your case. Please wait one more day to see whether you get the notification. Or please check it next Monday because our senior engineers don't work on weekend. Thank you very much for your understanding!

holmesway

Thank you, I received the software update and it has corrected this problem.

NH