argus 2 - cannot complete setup
-
Received two (2) new Argus 2 units from Amazon.
- Installed Android App.
- Successfully scanned QR on back of device ("add device")
- Supplied appropriate WiFi details (whilst sitting ~1meter from wifi router)
- Camera fails to scan in-app QR code (yes, film is removed from lens).
- Camera continues to prompt "please run reolink app, add the camera, and setup it up".
- LED under lens remains solid red
Repeated process on second unit.
- Same failure scenario.
Reset both devices with pin.
- Failure scenario remains.
Impression:
horrible
Assumption:
device(s) not connecting to WiFi (have tried both 2.4 and 5 ghz bands)
Case:
#64288 -
Above failure scenario is with Google Pixel 2.
Attempted setup with Google Nexus 5x
- same failure but more exciting: in-app camera is upside down (validated behavior on two (2) Nexus 5x phones) -
Hi,
Thanks for the feedback.
Our agent will take care of Case#64288 for you
-
This article offers no relief:
https://reolink.com/faq/troubleshooting-fail-to-scan-qr-code-on-phone/
This requires prompt solution. -
This case has been solved by our agent and closed.
Thanks for contacting us!
