Power chord failure RLC-410W security camera

[dpjcork_116079878303912]

Hello,
The power chord I received with the RLC-410W is not working. Camera has not been used yet and has been kept indoors in safe storage. What am i missing? Is there a simple solve for this or did the chord simply fail?

[Carl_31331526639]

Hi, may I know could the camera be powered on? Did you verify the outlet and power supply (or the extension cord)? Please contact the support team for further checking, refer to https://support.reolink.com/hc/en-us/requests/new.

[Carl_31331526639]

Hi, may I know could the camera be powered on? Did you verify the outlet and power supply (or the extension cord)? Please contact the support team for further checking, refer to https://support.reolink.com/hc/en-us/requests/new.