C2 Pro - Problem with zoom and focus

filderalex

Hello together,

I got my C2 yesterday and installed it without any problems.
It seems to work well, but after a few tries with the pan, zoom and focus, the camera can't zoom anymore. If I use the zoom function, the camera didn't zoom, the picture only get blurred/without focus. I can focus again, but the zoom didn't work anymore.
After a restart of the camera, the problem still exists.
Anybody with the same problems? Is there a solution?

Kind regards

Alex

Carl

The image is still blurry now, right? Please reset the camera for a check, refer to How to Reset Reolink Keen, C1, C1 Pro, C2 and C2 Pro. If the problem still exists, please send an email to support@reolink.com for further assistance.

filderalex

Hi, I contacted the support team. They will send a replacement.

Carl

Sorry for any inconvenience caused to you. Hope you have a good user experience this time. Have a wonderful day!