Firmware (Version: 1169_16070803) for RLC 410ws

Just updated the firmware for one of my RLC-410WS (Version: 1169_16070803) now in the Device settings I no longer have an SD card button and I no longer have a record scheduler button, There for without the SD card button I can not format SD card. Any help would be appreciated.

Hello, Larrykay,
Thanks for your inquiry about our products.
As to your question, is it possible that the firmware you upgraded is not for the correct model? Please go to Device Settings →
Information to check the detailed information, it would be highly appreciated if you could provide me the screen shot of that page for further troubleshooting.

This is one of the screens

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Another Screen shot
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Dick

Have installed the latest firmware to all my cameras.
The listed version is "Firmware Display Version: 1169_16070800".
When I verify the install it displays "Version: 1168_16070800"?

Same thing here I think Reolink has posted the wrong firmware
Shows firmware version 1169_16070803 on web site but my verification is also 168_16070800” Have tried 6 times same thing, also reset camera,which you need another person to hold reset button while you reconnect power to camera.

Dick

After new Firmware and Client install I am no longer able to change configuration options.
Unable to click on boxes to place a check and all options are greyed out including the OK buttons???
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I'm glad I only did 1 OF MY 3 Cameras, will have to wait and see if reolink can come up with a fix. Wish there were a call center, email support to slow.

If no fix soon it will be going back to Amazon prime.

Also should I update firmware with Ethernet connected? or through Windows7 Desktop client software without ethernet wire hooked up?

Dick

Hay Larry... I fixed my problem with the cams. All I did was install version "v7.1.2.28" and all is working again.
The firm wear does not seem to be the problem.
I can send it to you if you did not save a copy??? Will need an address to send it to though...

Thanks Dick, I did update the client to v7.12.28, you would think Reolink could help out a bit.

Hi,Larrykay,
We are sincerely sorry for the trouble caused to you.
For further troubleshooting, would you please update your firmware to the previous version and see if the SD card would work again? This could help to identify whether this is a firmware issue or a hardware error due to the upgrading. To get the previous firmware, please send an email to support03@reolink.com, we will sent that to you as soon as we get your email.
We will try to replicate the issue to find the possible reason, If any update, we will keep you posted. Thanks.

Hello, Dick,
would you please offer us the model number of your camera and the version of the client software which caused that problem? Thanks.

Please log into the web interface of the camera by its IP address, click the settings button, then go to Device on your left side menu, can you see the option HDD/SD Card? IP address of the camera can be found on the reolink client software: go to Device Settings → Network → Status.

Sorry no Buttons for SD card or Hdd. I think Camera should be replaced Order# 108-3164097-5442612

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Would you please edit this post, didnt want to put personal info in it.

Dick

The model # for my cams is 410.
The problem client software is version "Windows v7.1.2.35".
I understand this has been fixed in version "Windows v7.1.2.36"?

Updated client to v7.1.1.36 my problems still persist.

Hi, Larrykay,
Your personal information has been removed.
It seems there is something wrong with the SD card of your camera. We will contact you by email for the replacement issue, please check it later.
We apologize for the inconvenience caused to you.
Have a nice day!