Client - no Live View

Martyn

I have Reolink Client Windows v7.2.2.20 running without issues on an x64 Aspire Revo PC with Windows 7. On my other PC with Windows 10 I have installed Reolink Client Windows v7.2.2.33-x64. Although I can access the cameras, I have no Live View with that client. I uninstalled v7.2.2.33-x64 on the Windows 10 PC and installed the old version v7.2.2.20. It runs and can display Live View without any issues - the same as on the Windows 7 PC. What's wrong with v7.2.2.33-x64 on Windows 10?

As an experiment, I uninstalled v7.2.2.20 from the Windows 7 PC and installed the new version v7.2.2.33-x64. Surprisingly, it runs fine on the Windows 7 PC but not the Windows 10.

Carl

Sorry for the inconvenience. Could you please take a screenshot of this post and send an email to support@reolink.com? We will check it for you soon. Thanks.

Martyn

After following advice to update the Intel HD4400 graphics driver, Reolink Client v7.2.2.33-x64 is now working properly and I am able to see Live View.

Thank you April and Justina at Reolink Support!

Carl

I will transfer your gratitude to April and Justina. Thank you for your cooperation during the troubleshooting process. If you have other problems, please do not hesitate to contact us for further assistance.

Have a nice day