PTZ RLC 423

timbercreek

Blurry image on left edge and top. Sent in support ticket over a week ago. No reply yet. 1 camera the image is fine, the 2nd one is not.

Cynthia

Sorry for the inconvenience. I found the case #180767 that you talked with our support Sally before, here are suggestions we will provide for you. Please reset the camera to see if the blurry problem still exists. Read on How to Reset Bullet or Dome Cameras to learn more. And then check if the firmware of your RLC-423 is the latest, if not, please upgrade it.
If the problem goes on after trying above, could you please send the blurry image to show us the problem? Thank you for your understanding and patience.

Pete

I have the same problem with my RLC-423. My firmware version I believe is the latest, listed below. I'll try to factory reset and see if that helps.

Hw No. IPC_51516M5M
Fw Version v2.0.0.489_19072600_v1.0.0.30

Cynthia

Yes, the firmware your camera owned is the latest. You could factory reset it and see if the problem still exists. If the problem can not be solved, please contact support@reolink.com for further help.