Email notifications are erratic

Mr Ed

I have set up notifications from my Hotmail address to my Gmail address when my Argus Eco detects movement. Unfortunately sometimes I don't always receive these notifications, even though "events" are always recorded to the Eco SD card. I have also noticed that sometimes I receive an email to my Gmail inbox but there is no copy in my Hotmail sent Items folder. Should a notification always appear in Sent Items?

FongJeng Kum

Hi,

Sometimes when it comes to FREE email providers such as Hotmail, there is some security policy that will restrict from receiving further emails that originate from an unknown/suspicious source.

Your house router is connected to your ISP provider that provides you DHCP ip address and when it leased ip expired, you will get a new ip address and thus when your IPC is trying to send out email notification with the new ip address from your router, Hotmail will flag it.

Usually, when this happens, Hotmail will send you an email to ask for your acknowledgment of this. Once you acknowledge it, you will then start receiving email notifications from your IPC again.

Hope this is the case for you.

Cheers.

Mr Ed

I was receiving PIR notification emails via my Hotmail address for a couple of days, but now they have stopped again. When I tried the "Email Test" button in the Reolink Client, I got a "Send Email Failed" message. I have a static (not dynamic) IP address, so a change of IP address issue seems unlikely. Nor have I have received any security alert messages from Hotmail. Any other suggestions?

Cynthia

Sorry for any inconvenience caused to you. Could you please send an email to support@reolink? We will check it for you soon. Thanks.