Sorry to say that Reolink replied to me on this and said they don't support this hardware anymore. You just have to replace them. Good luck.

FongJeng Kum
@FongJeng Kum_34673838378
Latest posts made by FongJeng Kum
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RE: Firmware for IPC_3816M platform?
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RE: Bugs In Firmware '10/31/2020 Firmware for Reolink IP Cameras (IPC_51516M)'
Hi,
Yes, totally agreed with you on all those items mentioned!
Reolink, please help to provide these in the next firmware release.
Thanks. -
RE: Dark theme for the mobile app
Just be patience, Reolink team are hard at work this year...
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RE: Email notifications are erratic
Hi,
Sometimes when it comes to FREE email providers such as Hotmail, there is some security policy that will restrict from receiving further emails that originate from an unknown/suspicious source.
Your house router is connected to your ISP provider that provides you DHCP ip address and when it leased ip expired, you will get a new ip address and thus when your IPC is trying to send out email notification with the new ip address from your router, Hotmail will flag it.
Usually, when this happens, Hotmail will send you an email to ask for your acknowledgment of this. Once you acknowledge it, you will then start receiving email notifications from your IPC again.
Hope this is the case for you.
Cheers. -
RE: Dark theme for the mobile app
Hi,
Any update on this feature request?
Thank You. -
RE: Android app 'Preview' does not match Device Order
Love to this is available for Preview as well.
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RE: Reolink Now Works with Google Assistant
Please make this available for Asia as well.
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5MP camera 4:3 aspect ratio
Hi,
I recently purchased RLC-410 5MP and I noticed it's in an aspect ratio of 4:3.
Can I know if this can be made into a 16:9 aspect ratio?
Thanks.