RLK16-410B8 NVR Preview Issue

[Josh Kelley_163990884167862]

I recently upgraded my firmware version both on my cameras (B400) that came with my PoE camera system (RLK16-410B8) and my NVR; now my NVR will not display the cameras consistently on live preview with multiple channels. A time frozen image will show after motion is not detected. Once motion is detected, the preview is live again. No issue when viewing single channel. I have not experienced the issue when using the Windows client.

NVR Firmware Version: v2.0.0.4509_180881116100
Camera Firmware Version: v2.0.0.448_19061400

[Cynthia_124785627824270]

Sorry for the inconvenience. Could you please take a screenshot of the abnormal live view page and send an email to support@reolink.com? We will check it for you soon. Thanks.