Playback on NVR and Reolink App

[Ryan_202232852971772]

I am having a weird problem with my RLK16-410B8 5MP system. The playback feature works only in fluent mode on my phone and my laptop. When I switched to clear mode, the footage loaded for 2 seconds then froze. I tried with multiple cameras, and they are all like that. Then I tried to playback on the NVR in clear mode, and the footage failed to load also. Not sure if anyone else experienced this weird issue before?

[Cynthia_124785627824270]

Is this local access or remote access?
It seems the internet connection is not good to support clear mode.
Please try to switch to another good connection.
Thank you.