False positive alerts when changing day/night

[Łukasz_192391173595355]

Hi,
Is there any obvious way that would prevent from getting false positive alerts on C1Pro and E1Pro when cameras are changing to a night mode (and from night to day mode?).

Settings for day/night change are marked to <auto>.

Thanks,

[Cynthia_124785627824270]

Hi, I am sorry about the trouble that you encountered. We will publish a firmware to solve the false email alerts and false push notifications which are caused by IR cut. Please pay attention to our new firmware, https://support.reolink.com/hc/en-us/sections/360002374874-Firmware

[Łukasz_192391173595355]

Hi Cynthia,
Problem with false day/night switch alert is fixed for E1 Pro.

https://support.reolink.com/hc/en-us/articles/900002595986-09-16-2020-Firmware-for-E1-Pro-513SD5-
1. Optimized the day and night mode switching function

Will you release such update for C1-Pro camera? Lots of your users still have C1 and C2 cams which should be supported.
I see that you enhance your software and the above fix might entirely close the problem?

Thanks