Camera (C2 Pro) not focusing

[sbkhalid_145910851838133]

Hi everyone,
I had this C2 Pro wifi camera for about a year now and today I changed the memory card to 64 GB and all of a sudden camera stopped focusing. I tried resetting the camera and still no luck. I tried manual focus on the app and it doesnt work either. See the attached file. What could be the problem?
Thanks
Blurry-Image.jpg

[Cynthia_124785627824270]

Hi, please check whether the camera has the latest firmware, if not, you can try to upgrade firmware.
Refer to to the link to find out firmware and hardware version, https://support.reolink.com/hc/en-us/articles/360004894193-How-to-Find-out-System-Information-via-Reolink-App
Refer to the link to find out the new firmware, https://support.reolink.com/hc/en-us/sections/360002374874-Firmware
If you fail to find out the new firmware for your camera, you can send an email to our support team support@reolink.com with the camera system information, our support will help you.