'Scan Device in LAN' shows no devices

[bart vandewoestyne_174187676967063]

I'm trying to add an Argus 2 camera to my Reolink Client (V7.2.2.33) running on Windows 10 64-bit. For as far as I can see, the camera is at the latest firmware. Both my Windows 10 pc and my camera are on the 192.168.0.0 network. My firewall is off. Using the Reolink Client on Windows 10, when I press the 'Scan Device in LAN' button, no devices appear.

Browsing to the IP address does not bring me to a webinterface. I get an ERR_CONNECTION_REFUSED error.

I *am* able to use my cam from the Reolink Android App.

What could be wrong here?
device_info.jpg
network_info.jpg
firewall_is_off.png
ipconfig_output.png
no_devices_found.png

[Cynthia_124785627824270]

Hi Bart, please use UID to access the Argus 2, since the Reolink battery-powered camera can only be accessed via UID, as to where you find the UID, you may refer to https://support.reolink.com/hc/en-us/articles/360006916814-Share-Your-Configured-Cameras-NVRs-with-Others-Other-Phones-

[bart vandewoestyne_174187676967063]

Hello Cynthia, I have tried using the UID, but still no luck. To find the UID, I simply look at the Device Info on my mobile phone app, because using that app, I *can* connect with the Reolink Argus 2 device.

Although I can't remember having changed the admin password for the device, I'm currently using 'admin' and an empty password field. Maybe that's the problem? If 'yes', how can I reset the password so at least I'm sure I'm trying with the correct username and password?

Any other things I can try or check?
Add_device_using_UID_failed.png

[Cynthia_124785627824270]

Hi, so you forget the password and the default password (blank) can not work?
Please refer to the link to reset the camera, https://support.reolink.com/hc/en-us/articles/360003545494-Restore-via-Reolink-App
and then refer to the link to set it up again with the new password, https://support.reolink.com/hc/en-us/articles/360007948173-How-to-Initial-Setup-for-Reolink-Battery-powered-Cameras-via-Reolink-App

[bart vandewoestyne_174187676967063]

Hello Cynthia,

My problem is solved. This is what I did:

1) Reset the camera using the procedure described at https://support.reolink.com/hc/en-us/articles/360003545494-Restore-via-Reolink-App
2) Press the Reset button.
3) Follow the setup procedure at https://support.reolink.com/hc/en-us/articles/360007948173-How-to-Initial-Setup-for-Reolink-Battery-powered-Cameras-via-Reolink-App to setup the camera again, and set a new password.

After that, in the Reolink Client PC application, I was NOT able to find the device using the scan functionality, but I *was* able to add the device using its UID and the password that I had just configured.

In summary, my educated guess is that I was using the wrong password in my previous attempts. Note however that during my attempts, I did *not* know that that was the exact problem. Maybe the errors that people receive if they use a wrong password when adding a device could be more clear, so that they know that the password (and nothing else) is the problem?

Kind regards,
Bart