Firmware Updates not Working

tawanda5813

I downloaded the latest firmware for the DVR and Cameras to a USB drive. When I try installing the update via the DVR, I get an Update Fail message.

Cynthia

Hi， what is the format of the file you upgrade for your camera? Is it pak.file?
If you still fail, please kindly contact our support with the system information of the NVR, our support team will check for you.
Our support service is FREE and you can reach us via below channels:
Submit a ticket via https://support.reolink.com/hc/en-us/requests/new
Send an Email directly to support@reolink.com

tawanda5813

I worked with tech support and resolved the issue. I downloaded the wrong file for my system.
Thanks