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    Whats is this icon means (ios app)

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    • huu_301082933919948
      huu last edited by

      Hi, just notice this icon in front only one of the name of the camera, anyone knows what it mean? thank you for reading
      57EAF6CC-3AB3-4481-BDC9-508190B4AA14.jpeg

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      • huu_301082933919948
        huu last edited by

        solved

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        • Cynthia_124785627824270
          Cynthia last edited by

          Wow! So professional of you to deal with the problem. If you have any other problems, please feel free to contact us.

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          • Scott_137295749922989
            Scott last edited by

            Hello - solved - but what is the answer? What does that icon mean? Thanks!

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            • Cynthia_124785627824270
              Cynthia last edited by

              This icon indicates that the camera is bound to your account.

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              • Scott_137295749922989
                Scott last edited by

                Thanks Cynthia. I have not logged into or subscribed to the Cloud services. I have 6 camera (E1's, Lumus, Argus 2, RLC410). Some cameras have the icons, some don't. How do you bind a camera to an account?

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                • Cynthia_124785627824270
                  Cynthia last edited by

                  Hello, do you bind the cameras to the smart home?
                  The camera is bound to any account-related functions, this icon will be displayed.

                  If there is still an issue, you may contact our support team by submitting a request and provide the UID of the cameras.
                  Have a nice day.

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                  • huu_301082933919948
                    huu last edited by

                    Scott, If you register for an reolink account with your ios app and while logon, add the camera then that camera will have that icon on it (probably means it registered to that account). If you are already logon but some shown and some dont, just logout and log back in. If some are not shown just delete the camera and add it while logon. Hope that helps.

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                    • Scott_137295749922989
                      Scott last edited by

                      Thanks Huu. Yes - I logged out and the icons disappear on iOS app. When I log back in though they re-appear for some of the cameras. I doubled checked and no cameras have the cloud updloads enabled and none are enabled for home automation. Not a big deal for me - I was just curious what the icon means. Might be some type of bug with the app.

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                      • Cynthia_124785627824270
                        Cynthia last edited by

                        Hello Scott! You can contact support@reolink.com to check this problem.

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