No Live Video

kergl

Hello,
i run Argus 2 an d try the Reolink Client 7.2.2.33 and the Beta.
I always can connect to the camera. But most times i cant get a picture/video. Sometimes it work.
In 7.2.2.33 the screen stay white, in the Beta the sandglass is running.

On my android phone with the app it works without problems.

Regards
Lukas

Cynthia

Please try to make the camera and the computer connected to the same router to see if it works.
You can also try to run the Client with administrator privileges.
What's more, please check if the same problem exists in both Fluent mode and Clear mode.

kergl

When it connect to the same router it works. But thats only possible for testing.

It has noch effect to start the client as admin or change the Fluent Mode.
The problem persists.

Cynthia

In this case, to protect your private information, please contact our support team and provide our support team with the UID of the camera which can really help us locate the problem.
https://support.reolink.com/hc/en-us/requests/new