Sometimes connection is not possible - Reolink E1

smoothy_gg

Hi all,

I am using the camera 2-4 times a week for some hours (for our dog).
Sometimes (about every 1-2 weeks) I can not stream via mobile app. It says "could not start live view" (translation from German - maybe the English text differs slightly).

At this time the cam is still connected to the Wi-Fi network (I can see the cam in my wireless settings with status "connected")..

So I have to unplug the device wait 30 seconds and restart the cam. Sometimes it works after this procedure - sometimes I have to repeat this 3-5 times until it works again.

Firmware is the current one.
This happens with and without SD card.
Any idea what the problem is and what I can do?

Thanks for your help.

Cynthia

Could you tell us the camera model?
May I ask if your phone and camera are on the same internet when the issue occurs?
If you switch the "Fluent" mode to live view the camera, will it be better?
Please reboot the router.

Further issue, please contact us via email, and we will help you solve the issue quickly.

smoothy_gg

Thanks for your help.
Camera model is the Reolink E1.
Phone and camera are on the same internet. Although it also happens if camera is connected to router and I try from internet without being connected via Wifi.
Fluent mode is already set. Reboot of router and camera also done.
Still the same issues.